Operations Manager - Bedford, United Kingdom - Amazon UK Services Ltd.

Amazon UK Services Ltd. Bedford, United Kingdom

Found in: Talent UK C2 - 1 week ago

Full time

Description

Operations is the beating heart of Amazon.

This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time.

It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites.

At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

Manage and develop a team of Area Managers
Lead operational teams on a shift, deal with issues, and positively impact site performance
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work closely with other support teams, including HR, Finance, Health and Safety, and Security
Design and deliver initiatives across the sites to improve operational performance

A day in the life
You'll lead shifts at one of our operational sites. You'll also be the key link between a number of teams, including finance, safety and operations integration teams.

That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand.

Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care.

Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed.

With a focus on safety, productivity and innovation, we're changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe.

While those of us who work in delivery stations will do some night shifts, most of us work during the day.

Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

We are open to hiring candidates to work out of one of the following locations:

Bedford, GBR

BASIC QUALIFICATIONS

A degree
Relevant experience in people and stakeholder management
Relevant experience in using data or anecdotal evidence to influence business decisions
Relevant experience in key areas of production and supply chains

PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.

Experience in Lean, Six Sigma and Kaizen techniques
Experience in a similar logistical working environment
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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