About Anna Farmer:
I currently work as a supervisor and operations manager at New Look. In my role I oversee the day-to-day operations within the store as well as confidently leading and supporting a large team of 20 plus colleagues.
I pride myself on always delivering exceptional standards within whatever I do, and I'm always keen to learn new skills and put myself out of my comfort zone.
Experience
November 2021 to Present - New Look
Supervisor responsibilities:
- Opening and Closing of the site - keyholder.
- Daily cash reconciliation activities - daily cashing up, final end of week cash up and safe count.
- Scheduling day to day tasks via daily deployment rotas.
- Analyzing daily, weekly and monthly reports, implementing numbers into effect via visual merchandising and utilizing this to promote growth within the store.
- Confidently sharing company updates, financial results, activity updates, and new objectives with team members and management via daily team talks.
- Assisting in any customer related issues, such as refund disputes, customer complaints.
- Health & Safety, filling out weekly and monthly compliance and audits.
- Handling P.O.S, implementing correct placement onto the shop floor and window displays
- Making sure deliveries are correctly processed and correctly allocating stock, whilst arranging new lines and merchandise according to popularity and other criteria.
- Overseeing shrinkage such as monitoring the shop floor for known theft.
- Communicating via radios both internally and externally.
- Attending weekly and monthly conference calls - in person and via teams.
- Providing territory support to other stores by covering multiple sites as a lone supervisor for the day.
- Overseeing standard compliance and regulation.
New Look - Lancaster
October 2019 to April 2022 - New Look
Sales Advisor responsibilities:
- Till operation, serving on tills, issuing refunds
- Ensuring KPI’s are met by capturing customer details for online communications and orders.
- Having an extensive knowledge of stock.
- Upholding fitting room standards.
- Handling communication between other stores, customer services and the customers themselves, via telephone, email etc
- Processing deliveries and merchandising into the correct department.
- Upkeeping store standards and cleanliness.
- Processing customer parcel deliveries and using HHT’s.
- Representative for voice of the team - attending conference calls, collating teams views and putting forward
Travelodge Hotels Ltd - Lancaster
July 2018 - October 2019
Front Desk Receptionist responsibilities:
- Lone working whilst responsible for up to 400 guests.
- Checking customers in and out of the hotel.
- Maintaining cleanliness of public areas.
- Resolving customer issues, including complaints and over-booking situations.
- Cash handling and PDQ (card) machine usage.
- Allocating appropriate rooms to guests via back office computer systems.
- Hourly health and safety/ fire safety checks.
- Replenishment of hotel supplies - processing deliveries.
- Training new starters.
- Assisting management in ensuring cleaning standards are met.
Pryzm NightClub - Leeds
February 2018 - May 2018
Bar Staff Responsibilities:
- Serving customers and preparing mixed drinks during extremely busy periods.
- Cleaning bar and nightclub area.
Munch - Lancaster
May 2017 - September 2017
Sandwich Artist Responsibilities:
- Barista.
- Preparing and serving food and drinks.
- Food preparation.
- Cleaning kitchen and dining areas.
- Ensuring compliance with health and safety and food standards.
- Night shifts - assisting in taking orders via Just Eat.
The Three Mariners - Lancaster
July 2016 - September 2016
Kitchen Porter and Waitress Responsibilities:
- Pot Washing duties.
- Preparing food for the day.
- Preparing drinks, ranging from ales, pints and spirits.
- Taking/ serving food and drink orders.
- Daily Cleaning of dining and bar areas.
Education
I am a graduate of Leeds Arts University where I achieved a 2:1 Bachelors in Graphic Design
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