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Anna Siejko

Anna Siejko

Senior Executive Officer/owner of small business
Birmingham, Birmingham

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About Anna Siejko:

I have been serving as a Senior Executive Officer for the Home Office for the past 2 years. Before this, I worked as a Senior Accountant in the finance industry for over 10 years. I have also worked as a freelance translator and advisor for 6+ years, specializing in creating financial documents and providing translations for legal proceedings.

As a Lead Project Manager at the Polish National Treasury Forestry Commission, I successfully implemented strategies to increase business and revenue growth. I have a proven track record of planning, managing, and identifying cost optimization opportunities. I have also secured funding from the European Union on multiple occasions.

I hold Home Office NSV clearance level CTC and SC, with no restrictions. I am proficient in using MS Office and have experience working remotely using MS Teams. In addition, I have some knowledge of finance systems.

I am fluent in English and Polish and have basic Spanish, German, and Russian language skills. I am a well-presented professional with excellent communication skills. I can interact confidently with clients and high-level management.

Experience

Senior Executive Officer • TST Home Office • HMPO

Oct 2022-present

  • Providing extensive online system navigation details as customer support; 
  • Delivering outstanding customer service to guarantee superior customer satisfaction; 
  • Handling complex complaints and challenging customers whilst remaining professional and polite
  • Building and maintaining strong working relationships with colleagues to provide a first-class customer service team
  • Managing own workload efficiently to accomplish deadlines and adjust priorities; 
  • Listening attentively to customer needs and transferring their enquiries to the correct departments or personnel
  • Monitored case worker team productivity and rectified issues when necessary

Education

TRAINING AND EDUCATION-HOME OFFICE GOV.UK

2021-present

  • Document fraud detection techniques
  • Counter Fraud, Bribery and Corruption
  • Action Counters Terrorism Awareness
  • Mental Health at Work
  • Risk Management
  • Privacy, Security and Data Protection
  • KIM Foundations
  • Health and Safety Awareness
  • Diversity, Inclusion and Race Awareness
  • Casework Intelligence
  • Supporting Vulnerable Customers
  • Human Rights
  • Smart Working Techniques
  • Social Media Security Techniques
  • Agile Project Management
  • Handling Complaints 
  • Leading in challenging situations

WEA ADULT LEARNING

2020-2021

Preparation in Community Interpreting L2

POLISH CONSULTING SERVICES LTD.

2016

Bookkeeping and Self-Assessment

SZCZECIN UNIVERSITY

2007-2008

Specialist EU Grants

SZCZECIN UNIVERSITY

1997-2004

Master of Economy (MBA)

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