Anna Siejko

I have been serving as a Senior Executive Officer for the Home Office for the past 2 years. Before this, I worked as a Senior Accountant in the finance industry for over 10 years. I have also worked as a freelance translator and advisor for 6+ years, specializing in creating financial documents and providing translations for legal proceedings.

As a Lead Project Manager at the Polish National Treasury Forestry Commission, I successfully implemented strategies to increase business and revenue growth. I have a proven track record of planning, managing, and identifying cost optimization opportunities. I have also secured funding from the European Union on multiple occasions.

I hold Home Office NSV clearance level CTC and SC, with no restrictions. I am proficient in using MS Office and have experience working remotely using MS Teams. In addition, I have some knowledge of finance systems.

I am fluent in English and Polish and have basic Spanish, German, and Russian language skills. I am a well-presented professional with excellent communication skills. I can interact confidently with clients and high-level management.

Senior Executive Officer • TST Home Office • HMPO

Oct 2022-present

• Providing extensive online system navigation details as customer support; 
• Delivering outstanding customer service to guarantee superior customer satisfaction; 
• Handling complex complaints and challenging customers whilst remaining professional and polite
• Building and maintaining strong working relationships with colleagues to provide a first-class customer service team
• Managing own workload efficiently to accomplish deadlines and adjust priorities; 
• Listening attentively to customer needs and transferring their enquiries to the correct departments or personnel
• Monitored case worker team productivity and rectified issues when necessary

TRAINING AND EDUCATION-HOME OFFICE GOV.UK

2021-present

• Document fraud detection techniques
• Counter Fraud, Bribery and Corruption
• Action Counters Terrorism Awareness
• Mental Health at Work
• Risk Management
• Privacy, Security and Data Protection
• KIM Foundations
• Health and Safety Awareness
• Diversity, Inclusion and Race Awareness
• Casework Intelligence
• Supporting Vulnerable Customers
• Human Rights
• Smart Working Techniques
• Social Media Security Techniques
• Agile Project Management
• Handling Complaints 
• Leading in challenging situations

WEA ADULT LEARNING

2020-2021

Preparation in Community Interpreting L2

POLISH CONSULTING SERVICES LTD.

2016

Bookkeeping and Self-Assessment

SZCZECIN UNIVERSITY

2007-2008

Specialist EU Grants

SZCZECIN UNIVERSITY

1997-2004

Master of Economy (MBA)