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Apurva Shah

Apurva Shah

Complaints Manger

Upper Management / Consulting

London, Greater London

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About Apurva Shah:

A result driven and customer focused Complaints Manager with a proven track record of effectively resolving and managing escalated complaints. With a deep understanding of regulatory guidelines and industry best practices, I excel in leading teams, implementing efficient complaint-handling processes, and ensuring customer satisfaction. With exceptional communication and problem-solving skills, I am dedicated to delivering timely and effective resolutions, while maintaining positive relationships with stakeholders. Committed to continuously improving complaint management strategies, I strive to drive operational excellence and exceed organisational goals.

Experience

Successfully handling complex complaints for over 7 years 

Education

Complaints Management 

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