Sophia Sidhu

• Identifying, diagnosing, and resolving complex incidents and problems affecting our applications and end users.
• Responsible for deploying changes and taking new services live in our application portfolio. 
• Responsibility for managing the lifecycle of either part of an application (enterprise-wide) or a number of smaller applications in our portfolio.
• Coaching and mentoring other professionals in the Digital, Data and Technology business unit 
• Analyse and assess impact, and develop and document change requests. Implement changes based on requests for change.
• Know how to manage service components to ensure they meet business needs and performance targets
• Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
• Use management system software and tools. Have knowledge of logical schemata to investigate problems, collect performance statistics and create reports. Carry out routine configuration, installation and reconfiguration of database and related products. Able to optimise performance and forecast resource needs.
• Review requirements, specifications and define test conditions. Identify issues and risks associated with work while being able to analyse and report test activities and results.
• Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
• Specialise in configuring and developing within ServiceNow. 
• Managing development and testing within ServiceNow.
• Project Managing the Go Live of the new Dragon Medical One Dictation software across Chelsea and Westminster and West Middlesex Hospital.
• Regression testing for all major & minor software and network upgrades. 
  
   

2022 – 2023                  Senior Assistant/Bookkeeper – Sidhu Fitness Ltd 

• Dealing with client queries via phone, email, and website virtual agent. 
• Managing all client journeys with Sidhu Fitness by scheduling sessions and managing payments
• Responsible for all bookkeeping for the company using QuickBooks software, dealing with bank reconciliations and weekly/monthly reports. 
• Process Quickbooks functions: raise quotes, invoices, purchase orders.
• Maintain and order business supplies.
• Organise and maintain files and databases in a confidential manner.
• Identify and recommend improvements in processes. 
• Provide support to all clients to ensure they understand their new programme and carry out support sessions if required. 
• Managing the development and maintenance of the company website. Analysing the direct traffic and scoping how to improve online presence.   
  
   

2022-2023                     Senior Analyst - NHS

• Identifying, diagnosing, and resolving complex incidents and problems affecting our applications and end users.
• Responsible for deploying changes and taking new services live in our application portfolio. 
• Responsibility for managing the lifecycle of either part of an application (enterprise-wide) or a number of smaller applications in our portfolio.
• Coaching and mentoring other professionals in the Digital, Data and Technology business unit 
• Analyse and assess impact, and develop and document change requests. Implement changes based on requests for change.
• Know how to manage service components to ensure they meet business needs and performance targets
• Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
• Use management system software and tools. Have knowledge of logical schemata to investigate problems, collect performance statistics and create reports. Carry out routine configuration, installation and reconfiguration of database and related products. Able to optimise performance and forecast resource needs.
• Review requirements, specifications and define test conditions. Identify issues and risks associated with work while being able to analyse and report test activities and results.
• Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
• Specialise in configuring and developing within ServiceNow. 
• Managing development and testing within ServiceNow.
• Project Managing the Go Live of the new Dragon Medical One Dictation software across Chelsea and Westminster and West Middlesex Hospital.
• Regression testing for all major & minor software and network upgrades. 
  
   

2016-2022                Lead EDM Electronic Forms and Workflow Developer - NHS

• Supporting the transformation work stream with building an understanding of, gaining commitment to and delivering the changes necessary for successful deployment in clinical and administrative areas.
• Working closely with service leads to understand their current processes and process map their current practice and developing a to be process map to reflect their working practice after I help transform their service.
• Using knowledge from my PRINCE2 qualification to take lead to manage and deliver projects within our Clinical Applications Team.
• Managing tasks; analysing daily/weekly reports, forecasting cost saving benefits, raising requisitions, daily issue management, attending regular stakeholder meetings and steering groups.
• Designing a range of simple/complex electronic forms and workflows to meet current and future state clinical needs. The ambition to achieve a paperless set of clinical care pathway documents per service with intelligent business process interactions.
• Providing efficient e-form and workflow training which meets local stakeholders and process requirements.
• Given the responsibility to lead the e-form and workflow team to meet deadlines, face to face training of new comers and users of the system.
• Helping to establish a relationship between my team and 3rd party suppliers. 
• Managing/auditing e-forms and work queues and using my knowledge of Java scripts to manipulate data to make all e-forms as user friendly as possible.
• Supporting the team and users with the digital dictation system, manage and amend current working practices.

2015-2016                     EDM Support Officer - NHS 

• Assist with the development and coordination of EDM electronic form development; this was a key activity to help the team achieve the NHS goal of being paperless by 2020.
• Support members of the EDM Implementation Team in planning and co-ordination of service or speciality go live activities, to include process mapping, forms review, training and support. 
• Provide assistance and support to the EDM Business Analyst in terms of operational business change and service transformation, helping the users have an easier user experience and providing more efficient patient care.

• Working at the front of the store and welcoming customers into the store, this helps customer's feel appreciated therefore boosting the sales for the store.
• Ensured all shelves were adequately stocked and processed stock arrival.
• Showing a high level of customer service, adapting to individual customer needs.

• Assisted with maintaining employee records ensuring data held on system was up-to-date and accurate.
• Responding to employees’ emails and setting up conference meetings.
• Dealing with the distribution of orders daily. 
• Manage client payroll and bookkeeping activities through Sage software. 
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• Assisted with maintaining employee records ensuring data held on system was up-to-date and accurate.
• Responding to employees’ emails and setting up conference meetings.
• Dealing with the distribution of orders daily. 
• Managing and reconciling daily payments through Xero.

• General office duties inc. printing, photocopying and filing.
• Answered and dealt with enquires from clients over the phone.
• Helped organise an event for the organisation within a limited time frame.

Computer Science BSc
PRINCE2 Foundation & Practioner