Busola Coker

BSc Media and Communications graduate with extensive experience within a customer-focused environment - seeking an opportunity to develop a career as a Data analyst apprentice. With a background in social media marketing developing strong time management, communication, and presentation skills - driven to deliver results as part of a
collaborative team. Committed to continuous learning and development within an
innovative and forward-thinking organisation.

Work Experience
Junior Data Analyst
Zia Store - Manchester May 2023 to Present
• Seeking and collecting relevant data, as well as documenting the information be processed. gathering data, interpreting the statistics, writing reports, and designing charts and graphs.
• Entering customer and account data from source documents within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
• Compiling actionable insights from data and assisting program, sales and marketing managers build data-driven processes.
Trainee Data Analyst
Niyo - Birmingham October 2022 to May 2023
Learnt Tableau, Power Bi, Advanced Excel, Data visualization, Data analysis to intermediate level
Senior Customer Service Advisor
First Bank Nigeria - Lagos, GU January 2021 to August 2021
• Identified, investigated, and resolved customer’s complaints with respect to equities and investments; taking the complaint from end to end and concluding with the right and satisfactory outcome for the customer whilst ensuring all regulatory and service standards are adhered to.
• Responsible for the delivery of first-class professional service and technical support to internal and external customers through the accurate completion of administrative tasks within a team environment. • Delivered first class customer service through the provision of accurate, professional, and friendly contact to a wide range of customer enquiries that cover the range of products and services across multiple First Bank Brands.
• Identified and recommended improvements to new and existing processes, procedures, and systems to improve efficiency and customer satisfaction. Raised routine correspondence where appropriate

• Equipped with knowledge of the Nigerian Stock Exchange, International Stock Markets and all aspects of trading equities and Bonds. Ensured that all transactions are accurately recorded in accordance with internal processes and external regulatory bodies.

BSc in Media and Communication Studies
Afe Babalola University - Ekiti, Nigeria
September 2015 to 2019
GCSE in Arts
French village international school - Lagos
January 2013 to February 2015