Chandrika Dutta

🚀I am an Educational Consultant with over 2 years of experience, specializing in student support, CRM management, and event coordination. Currently, I am engaged in helping prospective students navigate their academic journey at Unigenius Consultants, where I have played a key role in increasing enrollment conversions by 25%. I bring a passion for enhancing student experiences through clear communication and personalized guidance. Whether it's answering inquiries, assisting with onboarding, or offering tailored course advice, I aim to ensure that students feel supported every step of the way.

My expertise spans a variety of tools, including Zoho CRM, Microsoft Office, and ERP systems. I take pride in maintaining data accuracy, ensuring GDPR compliance, and providing meaningful reports to guide decision-making. My ability to work closely with teams across different departments – including finance, compliance, and admissions – has led to significant improvements in process efficiency, reducing application processing time by 30%. I am also experienced in organizing and leading events, such as open days and student workshops, which have helped boost engagement and student satisfaction.

Adaptability is a key strength of mine, having worked in diverse environments like academic institutions and consultancy firms. This has helped me develop cross-cultural skills and the ability to thrive in different team settings. Whether it's coordinating with international students or working within high-pressure operations, I approach every challenge with a solution-oriented mindset. My goal is always to make a positive impact, both in the workplace and for the students I support.

With extensive experience in student engagement, events, and operations, I have successfully led 45+ open days and large-scale events, collaborating with academic departments and student services to drive a 20% increase in attendance.

 I have guided and supported 850+ prospective students, boosting satisfaction scores by 52%, and leveraged feedback analysis from over 300 participants to enhance event planning and student experience strategies. 

Skilled in high-volume operations, I have managed 150+ student inquiries weekly across multiple channels with a 90% satisfaction rate, maintained 300+ GDPR-compliant student records, and improved application processing times by 30% through cross-departmental collaboration.

In addition, I have coordinated with 50+ suppliers and processed 200+ invoices monthly, reducing order delays by 25% and billing errors by 20%. 

My ability to deliver results under pressure, optimise workflows, and create impactful engagement strategies has consistently driven higher satisfaction, operational efficiency, and conversion rates.

Coventry University, MA in English Literature Jan 2023 - Nov 2024

Activities and societies: 🌿Involved in communities such as the International Student Network, Literary Society, and Sustainability Club, promoting inclusion, creative expression, and environmental awareness.
🌿Guided over 850+ international students through campus orientation and transition support, helping boost onboarding satisfaction by 52%.
🌿Represented Coventry University at multiple open days and Q&A panels, engaging with 350+ prospective students and parents.

THK Jain College, BA in English Honours , Apr 2019 - Jul 2022

Grade: Merit

Activities and societies: 🌿Led a student body of 250+ and acted as the key liaison between students and faculty.
🌿Secured £20,000 funding by presenting to data-driven proposals to the finance team.
🌿Organized and managed 15+ campus-wide events, social media, and sustainability initiatives.
🌿Promoted student welfare and academic support through policy suggestions and peer mentoring programs.