Charlotte Williams

I have received my Business Management Degree and have recently completed my MBA Human Resources. I have a passion and love for business with every hope of succeeding in the business world and hopefully make a difference to a company in which I work within. I am currently a bar supervisor which includes running daily operations, providing exceptional customer service and ensuring stock control aswel as leading social media content to increase customer reach and following. 

Bar Staff and Supervisor : March 2020 - Current

At the Ridgeway 

Leading a team of bar, waiting and kitchen staff ensuring excellent customer service within a large, busy bar and

bistro environment:

Responsible for service and all customer interaction through both face to face and digital channels

Ensured consistent high quality of service, adherence to health and safety and industry regulations

Coordinated all staff recruitment and training

Created weekly rotas ensuring adequate staffing

Led social media digital content to increase customer reach and following

Organised and ran large private events and themed cocktail nights

Created regular food and drink customer 'specials'

Responsible for supplier and stock management ensuring adequate supplies are available

Responsible for tills and day to day running of bar budget

Cardiff Metropolitan University - BA Hons Business and Management 

September 2019- May 2022 , Grade 2:1

Cardiff Metropolitan University - Masters Business Administration (MBA) Human Resources 

September 2022 - September 2023