Chijindu Onyenkwere

Profile Summary

• Business Analyst professional with over 5 years strong experience in performing large-sale, cutting-edge business transformation initiatives with diverse industries.
• Possess strong knowledge of Business Transformation concepts,  such as process improment, digital transfromation, data migration and SDLC. Proficient in System Analysis, Data Analysis, and Business Analysis Techniques. 
• Improved and leaned manual payment process, which saved 36% productive time and increased the company turnover by 12%.

Key Achievements

Almond Media

I digitised and automated business activity which was customer centric, that led to a 22% increase in conversation rate, 96% of the customers returned and 53% increase in turnover. 

PROJECTS & PROGRAMMES 

Business Analyst – APEM Limited (December 2022 – Date)

Responsible for facilitating the process improvement and redeploying of software from an on-premise server to an AWS server.

Key Duties: 

• Elicited, gathered and documented requirements of the cross functional team, using different elicitation technques.
•  Gathered, validated and documented the “As-Is”, “To-Be” and identified gaps. Mapping the process using BPMN 2.0.
• Produced Business Case, document functional requirement, technical and non technical requirement, user stories, and user guide manuals. 
• Developed and conducted Project Governance which included management and resolution of risks, issues and dependencies.
• Developed, oversaw and documented detailed user acceptance testing for all changes.

Achievements

• Increased efficiency by identifying and eliminating inefficiencies, the process improvement helped streamline operations, reduce waste, and optimise resource utilisation. This leads to 47% increased productivity and cost savings.

Agile Business Analyst – Almond Media (March 2022 – Nov 2022)

In charge of overseeing the Software Development and Data Migration project by utilising a blend of Agile and waterfall methodologies. Taking the lead in a diverse team to digitise and automate the business activities of the company.

Key Duties: 

• Developed business requirements and wrote supporting documentation applying quality standards to deliverables. Used BPMN 2.0 to map out the customer journey and wrote biteable user stories and acceptance criteria on Jira to support development. 
• Liaising with stakeholders to ensure requirements are aligned and within scope.
• Collaborated with technical team to map the source system data to target system data, identifying and resolving the inconsistences and gaps.
• Conducted data profiling and analysis, defined test scenarios, test cases to validate data migration.
• Idenified the potential risk and issues, such as data loss, data corruption, or security breaches.
• Worked with stakeholders to bridge the gap between the technical team and the business. 
• Developed a Change Management strategy with the change team to help reduce the impact of data migration.  

Achievements

By developing a new software and successfully migrating data, a significant result was achieved, which included a 22% increase in conversion, an 81% surge in sales, and an impressive improvement of over 94% in customer satisfaction.

Technical Business Analyst – Tec Experience Resources Ltd (April 2019 – August 2021)

Responsible for the development of a new cloud-based customer relationship system (CRM).

Key Duties: 

• Leading and facilitating requirement gathering workshop, and interviews.
• Providing Business Analysis support during Show & Tell and UAT sessions
• Assisting business stakeholders in writing Business Cases
• Identifying and analysing key business stakeholders and devising the best stakeholder management strategy to use
• Working in cross functional Agile Scrum environment, reviewing/validating requirements and acceptance criteria, and identifying anomalies/gaps, and seeking clarifications to enable rapid progress of the development.
• Identifying and escalating risks, issues, and blockers associated with delivery
• Documenting the requirements on Jira, in User Stories and Acceptance Criteria, carrying out three amigos workshops with the BDD team to ensure technical feasibility
• Collaborated with cross functional team in the development and implementation of Target Operating Models

Achievements

• Customer interactions, inquiries, and complaints witnessed a significant reduction of 36% in response time. This increase was accompanied by the delivery of prompt and personalised customer support. By accessing comprehensive customer profiles, customer service representatives were empowered to offer pertinent and customised assistance, leading to a notable improvement in both customer satisfaction and loyalty.

Digital Business Analyst – Beco Petroleum Products Plc (May 2016 – March 2019)

Responsible for facilitating the implementation of a high quality mobile app  for the company's customer service department. 

Key Duties: 

• Conducted market research to ascertain and understand the specific demands and requirements of the target audience.
• Examined the competition in order to gain insights into the features and functionalities offered by other mobile applications available in the market.
• Created a comprehensive project plan and budget for effective project management. 
• Gathered requirements from different levels of stakeholders, define the scope of the project, including features and functionality of the new app.
• Created user stories that document the requirement for the new app, and worked with the development team to ensure the app meets requirement.
• Collaborated with the testers to ensure that the app meets the acceptance critaria.

Achievements

• The new app was successfully launched on time and within budget. The app has been met with positive feedback from customers and customer service representatives. The app has resulted in a significant improvement in customer satisfaction and a reduction in wait times for customer service.