Chloe Russell

Proactive and detail-oriented administrative professional with a proven track record of improving office management efficiency, streamlining finance systems, and fostering a positive and collaborative workplace culture. Dedicated to achieving organizational goals through effective management, innovative solutions, and team support.

PORTOBELLO HIGH SCHOOL, EDINBURGH

Administrative Officer | (February 2022 – Present)

I manage the school fund, optimizing budget allocation for maximum resource efficiency. I lead HR operations, including end-to-end recruitment, onboarding, and integration of new staff. I provide executive support to senior management across varied functions, demonstrating adaptability and high-level organizational skills. I act as a liaison with parents, manage sensitive interactions and resolve concerns with professionalism. I enhance team performance through structured meetings, fostering a collaborative and performance-driven culture.

ROCKET MORTGAGE, PHOENIX, ARIZONA

Senior Document Analyst | (February 2019 – January 2022)

Led a team by providing one-on-one training sessions and virtual meetings to achieve monthly goals. Streamlined workflows to enhance efficiency. Produced analytical reports and Excel spreadsheets on hourly efficiency. Reviewed and analyzed diverse client documents, consistently exceeding processing quotas.

WELL PHARMACY, AYR

Pharmacy Dispenser | (August 2016 – December 2018) 

Handled time-sensitive prescription fulfillment with attention to detail. Managed sale activities and promotions for the pharmacy and storefront to boost profits. Provided excellent customer service and maintained patient records. Ensured medication stock stayed within budget, and conducted patient consultations to advise on suitable treatment plans.

• Capella University, Minneapolis, Minnesota - Aspiring Leadership and Management Program
• Glasgow Kelvin College - NQ in Pharmacy Services