Claire Milner

A proficient, enthusiastic and adaptable individual with extensive experience of office assignments, customer service and event management. Possesses high level of organisational and planning skills coupled with excellent communication skills and attention to detail. Excels at problem solving, managing simultaneous projects and meeting demanding deadlines and productivity targets. 

Passionate about helping others and enjoy voluntary work as well as travelling, I love booking trips and creating itineraries for myself, family and friends. 

HUNTSWOOD | READING BERKSHIRE
Huntswood Recruitment contracting roles within regulated industries

Resolution Administration Agent | Ovo Energy | Nov 2021 – present

• Quality checking complaint and feedback cases raised by care agents, providing recommendations to managers on where improvements could be made in training and feedback to staff
• Monitoring certain complaint cases, liaising with agents and Advanced Complaints agents to ensure they are resolved within Ofgem’s compliance guidelines

PPI Audit Consultant | Lloyds Banking Group | Nov 2012 – Jun 2021

• Executing detailed analysis on customer’s loan accounts to ensure they are appropriate for redress and remediation process
• Carrying out a full investigation based on internal and external evidence available using in-house operating systems 
• Advising Lloyds Banking Group on an accurate review decision and generating a comprehensive response letter to be sent directly to the customer on behalf of Lloyds Banking Group; detailing the steps taken to reach a decision on their complaint
• Adhering to strict processes, in line with FSA regulations, and assured attention to detail alongside maintaining a robust audit trail

AZZURRI COMMUNICATIONS LTD | WEYBRIDGE, SURREY
Leading managed services company delivering voice, data and mobile communications

Marketing Events Executive | Nov 2006 – Sep 2011

• Delivering all of Azzurri’s customer seminars and events country-wide and overseas
• Planning, budget management and execution of corporate events including industry exhibitions, awards dinners, corporate hospitality and sales incentive trips
• Managing website and intranet content to keep customers and staff up to date with events, products, services and company intelligence  

Admin Assistant and interim PA | Apr 2004 – Nov 2006

• Assisting the PA with duties for Head Office and company directors. For the final three months in this role, I replaced the PA to the CEO and Operations Board whilst she was on maternity leave. 
• Call handling, manning reception and face to face contact with external parties, ensuring a professional image of the business is projected at all times
• Preparing, formatting, printing and binding of monthly accounts and confidential documents for the Operations Board with a high level of accuracy and standardisation

ZENITH STAYBRITE | ANDOVER, HAMPSHIRE
Double glazing and conservatory supplier

Survey Co-ordinator | Mar 2003 – Feb 2004

• Booking surveyors working diaries
• Running reports and completing weekly statistics for head office and processing the installers’ wages and banking

Stores Administrator | Mar 2002 – Mar 2003

• Raising purchase orders and processing invoices through accounts, stock control within stores and ordering materials 
• Organising logistical requirements such as transport, scaffolding and equipment for installation teams

ROYLSTON HOUSE | SYDNEY, AUSTRALIA
Boutique fabric wholesale house supplying directly to interior designers and large design companies

Showroom Manager | Oct 1999 - Sep 2000

• Managing the regular operative of the showroom and manning the reception desk
• Organising functions for marketing purposes, entertaining clients and presenting new ranges of fabric

Aiding high-profile interior designers with sourcing materials for specific design projects

AA PUBLISHING | BASINGSTOKE, HAMPSHIRE
UK’s largest travel publisher

Picture Researcher | Mar 1998 - Feb 1999

• Sourcing photographs for AA travel guides from our in-house image database and from external photo libraries
• Assisting designers with picture selections and picture editing

Database Indexer | Jul 1996 – Mar 1998

• Digitising the extensive picture library, constructing and maintaining an image database of 150,000 photos
• Researching, copy-writing and proof-reading on a leading travel guide series and hotel and restaurant guidesHUNTSWOOD | READING BERKSHIRE
  Huntswood Recruitment contracting roles within regulated industries

Resolution Administration Agent | Ovo Energy | Nov 2021 – present
• Quality checking complaint and feedback cases raised by care agents, providing recommendations to managers on where improvements could be made in training and feedback to staff
• Monitoring certain complaint cases, liaising with agents and Advanced Complaints agents to ensure they are resolved within Ofgem’s compliance guidelines

PPI Audit Consultant | Lloyds Banking Group | Nov 2012 – Jun 2021
• Executing detailed analysis on customer’s loan accounts to ensure they are appropriate for redress and remediation process
• Carrying out a full investigation based on internal and external evidence available using in-house operating systems 
• Advising Lloyds Banking Group on an accurate review decision and generating a comprehensive response letter to be sent directly to the customer on behalf of Lloyds Banking Group; detailing the steps taken to reach a decision on their complaint
• Adhering to strict processes, in line with FSA regulations, and assured attention to detail alongside maintaining a robust audit trail

AZZURRI COMMUNICATIONS LTD | WEYBRIDGE, SURREY
Leading managed services company delivering voice, data and mobile communications

Marketing Events Executive | Nov 2006 – Sep 2011
• Delivering all of Azzurri’s customer seminars and events country-wide and overseas
• Planning, budget management and execution of corporate events including industry exhibitions, awards dinners, corporate hospitality and sales incentive trips
• Managing website and intranet content to keep customers and staff up to date with events, products, services and company intelligence  

Admin Assistant and interim PA | Apr 2004 – Nov 2006
• Assisting the PA with duties for Head Office and company directors. For the final three months in this role, I replaced the PA to the CEO and Operations Board whilst she was on maternity leave. 
• Call handling, manning reception and face to face contact with external parties, ensuring a professional image of the business is projected at all times
• Preparing, formatting, printing and binding of monthly accounts and confidential documents for the Operations Board with a high level of accuracy and standardisation
 
ZENITH STAYBRITE | ANDOVER, HAMPSHIRE
Double glazing and conservatory supplier

Survey Co-ordinator | Mar 2003 – Feb 2004
• Booking surveyors working diaries
• Running reports and completing weekly statistics for head office and processing the installers’ wages and banking

Stores Administrator | Mar 2002 – Mar 2003
• Raising purchase orders and processing invoices through accounts, stock control within stores and ordering materials 
• Organising logistical requirements such as transport, scaffolding and equipment for installation teams

ROYLSTON HOUSE | SYDNEY, AUSTRALIA
Boutique fabric wholesale house supplying directly to interior designers and large design companies

Showroom Manager | Oct 1999 - Sep 2000
• Managing the regular operative of the showroom and manning the reception desk
• Organising functions for marketing purposes, entertaining clients and presenting new ranges of fabric
• Aiding high-profile interior designers with sourcing materials for specific design projects

AA PUBLISHING | BASINGSTOKE, HAMPSHIRE
UK’s largest travel publisher

Picture Researcher | Mar 1998 - Feb 1999
• Sourcing photographs for AA travel guides from our in-house image database and from external photo libraries
• Assisting designers with picture selections and picture editing

Database Indexer | Jul 1996 – Mar 1998
• Digitising the extensive picture library, constructing and maintaining an image database of 150,000 photos
• Researching, copy-writing and proof-reading on a leading travel guide series and hotel and restaurant guides
 

UNIVERSITY OF LONDON, ROYAL HOLLOWAY COLLEGE
BA (Hons) Media Arts | 1993-1996
Split equally between practical production and theoretical analysis of screen arts and aesthetics

Chartered Institute of Marketing | 2006 | Introductory Certificate in Marketing 
Adobe Certified Course | 2007 | PhotoShop CS4: Introduction