Claire Porter

Highly motivated receptionist with 14+ years' experience in busy work environments being face to face with clients. Immaculately presented with highly developed communication skills and pride in giving an outstanding first impression to clients and visitors. Looking to take on new challenges that enable my calm yet focused approach to the receptionist/administration role.

My skills:

Good communication skills

Adaptable

Resilient 

Flexible 

Strong Attention to detail

Highly motivated

Good time keeper

Good team player 

Approachable 

Fast learner

Keen on learning new skills

Computer literate 

Liasing with staff

Computer literate 

I am passionate about learning new skills to benefit my work and career, I always enjoy working in busy environments as I see it as motivation and makes me work even harder.

I enjoy building a rapport with clients and staff, I am a approachable and friendly person.

I enjoy working out, doing park runs spending time with friends and family.

I have just moved into a new home with my partner and cat, really enjoying it.

EXPERIENCE AND DUTIES

Everton Football Club

August 2017 - Current

Blazer Steward

Meeting and greeting visitors to the site, assisting with any enquiries

Keeping up to date with all training regarding safeguarding and health and safety

Liaising with other staff members

Attending staff meetings to discuss any match related activity

Checking visitors hand luggage for safety of the complex, visitors and staff

Building a rapport with visitors

Communicating with them

Everton Football Club

September 2021 – Current

Receptionist

Meeting and greeting colleagues and visitors to the complex

Ensuring all colleagues wear their lanyards for safety reasons

Ensuring visitors sign in and out using Envoy on our iPad and handing over a lanyard

Sorting all incoming post into the correct departments

Making sure the franking machine is up to date and working correctly

Scanning in all deliveries for staff through envoy and placing them in the correct lockers

Communicating with staff using Email or Microsoft Teams or via telephone

Making use of all Microsoft Office setup through the nature of the job

Being prepared for any enquiries by staff or visitors

Liase with colleagues

Send out post using the correct stamping procedure

Order stationary for the complex or any office related equipment

Order water for staff/players

Keeping the reception area and desk clean and tidy

Multi-tasking work in a calm but hard-working manner

            BOOTS

September 2022 – May 2023

Customer Service Assistant

Ensuring till area is clean and tidy before shift

Taking cash or card payments

Checking the float is up to date

Taking customer orders over the till

Assisting with customers collecting their orders

Stocking up the shelves behind tills with customer orders ready to be collected

Push forward stock when not busy or fill shelves

Product knowledge

Process of returns from online or in store

           Customer interaction

Keeping a positive attitude

Working together with colleagues in a fast-paced environment

Counting shop float at the end of the day

SAINSBURYS

Customer Service Assistant

December 2015 – February 2021

Keeping my till and area organised, clean and tidy

Ensuring I have enough change for the day, same for self-scans

Make sure to stock up on carrier bags

Personal shop with those who have requested

Packing customer items if requested

Escort people to nearby taxis

Cover breaks

Pull forward on the shop floor if not busy

Tidy shop floor

Put stock out

Work as a team or individual in a fast-paced environment

I have completed a Business Administration Level 2 at Southport College.