clare amin

Service Architect | Customer-Centric Leader | Service Design Apprentice | L&D Specialist with Project Delivery Expertise

I’m a proactive and innovative service professional with over 8 years’ leadership experience across telecommunications, IT, and managed services. I specialise in designing and delivering customer-focused solutions that drive operational excellence, build trust, and transform service experiences.

Currently stepping into a strategic Service Architect role, I’m expanding my capabilities through a Level 6 Service Design apprenticeship—deepening my expertise in inclusive, user-centred design and cross-functional collaboration. I’m passionate about shaping services that work for real people, not just processes.

My career has been built on turning challenges into opportunities:

• Leading service improvement plans that convert dissatisfied customers into loyal advocates
• Designing training programmes and performance frameworks that boost team capability and engagement
• Resolving complex issues with data-driven insight, always aligned to SLAs and KPIs
• Creating knowledge banks and onboarding tools that support continuous learning and development

I thrive in environments where service quality matters, and where bold thinking is encouraged. Whether I’m managing high-profile accounts, facilitating service reviews, or mapping end-to-end journeys, I bring a customer-first mindset and a commitment to improvement.
 

Service Architect | Customer-Centric Leader | Service Design Apprentice | L&D Specialist with Project Delivery Expertise

Level 6 apprenticeship in Service Design