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Cressida Afonso

Cressida Afonso

Team Manager

Customer Service / Support

Hayes, Hillingdon, Greater London

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About Cressida Afonso:

As a dedicated and experienced customer service professional, I bring a wealth of expertise to the role of Customer Service. With a proven track record of success in managing diverse teams and fostering exceptional customer experiences, I am adept at driving operational efficiency while maintaining a customer-centric approach. My ability to cultivate positive relationships with both customers and team members has consistently resulted in improved satisfaction scores and increased retention rates. With strong communication skills, strategic problem-solving abilities, and a passion for delivering excellence, I am excited about the opportunity to lead your customer service team to new heights of success.

Experience

Team manager at Co-Operative group Ltd

Education

Masters in Zoology from Goa University India 

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