Dan nicklin

A focussed Operational Manager, passionate and proven leader with 14 years’ managerial experience in a large corporate organisation within the customer service & engineering environments.  Implementing change and embedding the values of the business whilst delivering world class customer service. Driving the productivity and efficiency of a multi discipline workforce to deliver against time & financially critical targets. Successfully managed multi million pound budgets on high profile projects through acute commercial and compliance awareness. 

• Operations management
• Strong analytic skills
• Fibre optic, New era and legacy technical knowledge
• Legacy copper network jointing, maintenance, installation & faulting technical experience
• Project management – FTTP (Legacy, Connectorised & Spine) & FTTC design and rollout
• Leading large teams of multiple disciplines including Contractor, Consultants and stakeholders
• Customer facing and engineering experience
• Complaint handling, end to end for best customer outcomes
• Commercial and Operational Compliance and audit
• Financial and budget control
• Innovation & change implementation 
• IOSH Accredited Risk Management, Personal, Staff, Public & Asset
• Strategy implementation
• Networking, customer, supplier, stakeholder engagement
• Policy and contract Negotiation 
• Safety & Quality Compliance

Practical Project Management methodology provided by BT

BT supported NVQ Level 6 in management.

Mental Health awareness and support training

Systems; Microsoft Proficient.

9 GCSE’s A-C inc Maths, English, Science’s, IT, French, BTEC Diploma in public service

NVQ L2 in Hospitality

City & Guilds IT

IOSH Risk Management; Personal, Staff, Public & Asset

Working Near Water (BT)

RESCUE 3 EUROPE - Swift Water Rescue Technician (East Cornwall Search and Rescue)