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St Austell
Dan nicklin

Dan nicklin

Service / Business Programme Manager

Telecommunications

St Austell, St. Austell, Cornwall

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About Dan nicklin:

A focussed Operational Manager, passionate and proven leader with 14 years’ managerial experience in a large corporate organisation within the customer service & engineering environments.  Implementing change and embedding the values of the business whilst delivering world class customer service. Driving the productivity and efficiency of a multi discipline workforce to deliver against time & financially critical targets. Successfully managed multi million pound budgets on high profile projects through acute commercial and compliance awareness. 

Experience

  • Operations management
  • Strong analytic skills
  • Fibre optic, New era and legacy technical knowledge
  • Legacy copper network jointing, maintenance, installation & faulting technical experience
  • Project management – FTTP (Legacy, Connectorised & Spine) & FTTC design and rollout
  • Leading large teams of multiple disciplines including Contractor, Consultants and stakeholders
  • Customer facing and engineering experience
  • Complaint handling, end to end for best customer outcomes
  • Commercial and Operational Compliance and audit
  • Financial and budget control
  • Innovation & change implementation 
  • IOSH Accredited Risk Management, Personal, Staff, Public & Asset
  • Strategy implementation
  • Networking, customer, supplier, stakeholder engagement
  • Policy and contract Negotiation 
  • Safety & Quality Compliance

Education

Practical Project Management methodology provided by BT

BT supported NVQ Level 6 in management.

Mental Health awareness and support training

Systems; Microsoft Proficient.

9 GCSE’s A-C inc Maths, English, Science’s, IT, French, BTEC Diploma in public service

NVQ L2 in Hospitality

City & Guilds IT

IOSH Risk Management; Personal, Staff, Public & Asset

Working Near Water (BT)

RESCUE 3 EUROPE - Swift Water Rescue Technician (East Cornwall Search and Rescue)

 

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