Darrin Stevens

A highly motivated and qualified individual with 28 years of experience in a broad range of commercial environments. A motivational Learning and Development trainer/manager, facilitator, and assessor experienced in the delivery of effective and empowering talent. Providing development solutions and internal consultancy services to a variety of sectors including Printing, Retail, Education, and Manufacturing. I am committed and have an energetic approach to achieving sustainable personal and team behaviour change. I am a keen photographer and work with various charitable organisations.

Key Skills

Project management ● Programme implementation and development ● Training & development ● Team building/leadership ● Counselling/coaching ● Problem resolution ● Strategic management ● Account management ● Customer liaison ● Interpersonal skills ● Health & safety/diversity ● Quality assurance

Main Duties and Responsibilities 

• Client contacts from start to finish, understanding requirements and addressing issues 
• Developing programmes that meet the direct needs of the organisation and the individuals
• Cross organisations buy in from different departments for targeted change management
• Attracting new customers – through cross-media targeting
• Human Resource Management – culture change, diversity, H&S, induction 
• Productivity development
• Implementation of the Personnel Policy
• Implementation of the Company Values, Mission, Vision and Strategy
• Efficient usage of capacity and resources
• Follow-up and analysis of the operational targets and results and annual planning
• Organising, developing and control of the operations of the service according to the business concept/model
• Personnel recruitment
• Implement the service levels agreed with a customer 
• Responsibility for the Quality Manual (ISO9000, ISO1401, 27000 and SIA)
• Customer Service and Account Management
• Training and Development for all levels of the organisation 

Key Accomplishments

From a position of no formulated training methods or strategies within the group, I created, implemented, developed and managed the training programme on all aspects of the printing industry for the group which employed 3500 staff across 14 sites. This subsequently became the printdynamics™ training programme 

Due to the success of the training programme and the implementation of effective quality systems, significantly improved customer service and working methods.

 Achieved training objectives within the group to the point where 33% of staff are on a training course at any one time. Won three National Training Awards for my contribution to the printing industry, a feat never before accomplished by any sector.

Set up four learning suites across the UK in conjunction with Leeds City College to provide printdynamics™ to the printing industry and help staff from all backgrounds and abilities to achieve their potential in an industry where previously, 65% of staff have no relevant vocational qualification. The pass rate is 100%.

Education and Professional Qualifications

• 2012 - Chartered Manager of the Chartered Management Institute (CMgr)
• 2011 - City & Guilds Level 3 Candidate Assessment (A1) 2011
• 2011 - D34/V1, D32/33/A1 Leeds City College
• 2003 - PGCE Huddersfield University/Bishop Burton College
• 2002 - Registered Internal Auditor (Reg No. 01182187)
• 2001 - BQF/EFQM Award Assessor (Certificate) (BEM)
• 2001 - IQA Principles & Techniques of Quality Management (Credit)
• 2001 - Diploma in Operational Management (DMS), Hull College of Further Education
• 2001 - NVQ Level 57 Operational Management (CMI)
• 2000 - NVQ Level 4 Identify Organisational Training & Development Needs 
• 2000 - NVQ Level 4 Devising Plans for Implementing and Organisational Training & 

Development Objectives

• 2000 - Institutions of Occupational Safety & Health (IOSH)
• 2000 - Diploma European Foundation of Quality Management (EFQM)
• 1999 - Introduction to Quality Assurance & Statistics (IQA) (Credit), 1999
• 1998 - Certificate BS/EN/ISO 9000 (TIP) 
• 1998 - Certificate Internal Auditing for Quality Systems (HQM) 
• 1988 - BTEC (HND) Graphic Design & Communications, Cleveland College of Art & Design
• 1986 - BTEC (OND) Graphic Design
• 1986 - Hull Grammar school 2 A levels and 6 O levels 

Professional Affiliation

2012 - Chartered Manager of the Chartered Management Institute (CMgr FCMI)

2011 - Fellow of the Institute for Leadership and Management (FInstLM)

2008 - Society for Education and Training (MSET)

2005 - Liveryman of Worshipful Company of Stationers and Newspaper Makers 

2005 - Freeman of London and the Worshipful Company of Stationers and Newspaper Makers

2005 - Freeman of City London 

2005 - Fellow of the Institute of Paper, Printing and Publishing (FIP)

2001 - Member of the Chartered Quality Institute (MCQI CQP)

2001 - Fellow of the Chartered Management Institute (FCMI)