Diana Milkat

Highly motivated and experienced events organiser with more than 9 years of experience in customer service.

May 2023 – present                                           Events coordinator at St. James’s Place (CBRE), London

• Overseeing events organization from the beginning until the end.
• Assisting the Client Experience Manager with general administrative support including invoice processing, reporting, budget management, event coordination, office and workplace experience care and supply management.
• Responding to customer requests and complaints regarding Workplace Experience services.
• Maintaining relationships with vendors that provide services and goods to the office. 

May 2022 – May 2023                      Front desk /Events Assistant at Local Government Association, London

• Coordinating and enabling the successful delivery of various events across the organisation by liaising closely with the venue and catering manager.
• Processing invoices and quotations to clients in line with agreed financial procedures.
• Providing a 5-star customer service to guests and clients face-to-face and on the phone and taking ownership of the internaland external visitorexperience.
• Onboarding and negotiating with suppliers.
• Act as an initial point of contact for all events related queries and generic enquiries for clients and other departments.
• Managing room booking reservations by liaising with clients/tenants.

Dec. 2019 - May 2022                                        FOH/Switchboard Operator at LondonStock Exchange Group

• Liaised with customers, including multi-lingual telephone and written correspondence, handled queries and complaints.
• Provided a responsive and friendly service to customers using good product knowledge and problem-solving skills.
• Demonstrated my strong leadership skills when creating team rotas and managing FOH cover.
• Enhanced my teamwork and organizational skills when worked across a variety of functions includingcorporate events.

Jan. 2019 – Jul. 2019                                                        Hospitality Operator at Costa Cruises - USA, Europe

• Acted as main referencefor the information and requests of 3000 cruise guests.
• Responded positively under pressure, managedmultiple tasks whilst meeting deadlines. 
• Upsold onboard service packages such as food & beverage, membership and Spa packages.
• Was responsible for all the onboard services and departmental procedures (luggage handling, lost & found) by providing accurate and timely information to guests.
• Assisted guests with boardingand departure processes (immigration and customs procedures). 

BA (Hons) Tourism and Travel Management