Diana Ramirez

Over the years I built up a diverse range of skills, qualities and experiences that I strongly believe all match with the role offered which I can perform to a very high standard. 

I am completely aware how important is to be working creatively, delivering outstanding internal and external customer service, by actively collaborating as part of my team and stakeholders, providing effective support to them with an accurate information delivered on time, by responding daily e-mails, phone calls and face to face enquiries. Always working focused to get the job done on time and to a high standard, filling reports, statistics, and keeping them updated on how the work is progressing. I am seeking to organise and prioritise tasks by using my daily check list form. That practice allows me to maintain good attention to all details and any other task that may arise.

I am feeling confident working on computers and using programs such as Word, Excel, Power Point, Teams, and Matrix Booking,

My team normally describes me as a responsible team player  because I work very well with them,   an equally important  I can also work well independently, taking ownership of work with minimal supervision and always asking for help if any doubt or when required.

2021 – 2024 - Receptionist & Administrator Front of House-Business Event Center

Sodexo Government Services HMRC Croydon

• Welcomed guests and clients with professional approach and provided friendly, knowledgeable assistance.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions, optimising the service capacity by 70% in the last semester.
• Collaborated effectively with customers and staff to maintain smooth-running company operations, complying with Health and Safety Regulations.
• Organised and updated daily, weekly and monthly calendar obligations for various levels of management.
• Booked conference rooms and meeting spaces, coordinating supplies and catering for events as required.
• Handled database updates and digital file management aligned with GPDR data protection security and integrity requirements.
• Captured and processed client information with 100% accuracy entering data into online systems to keep update their requirements to deliver a professional service.
• Liaised with external agencies to support audits and certifications to complying with Risk Assessment Procedures.
• Monitored and reconciled department expenditures for month - end expense reports.
• Filed and maintained invoices, customer records and contractor’s paperwork to facilitate payments.
• Conducted regular security checks throughout the day, reporting security issues or concerns to the line manager.
• Welcomed and directed visitors to the person or department they wished to visit.
• Handled enquiries made face to face, by telephone or email in a professional and courteous manner.

2020 – 2021 - Barista

Sodexo Government Services HMRC Croydon

• Greeted over 100 customers daily, answered questions and offered recommendations as required.
• Interacted with customers in an attentive and friendly manner.
• Created a wide range of coffee drinks including espresso, cappuccino, latte, flat white and americano.
• Operated several different types of machines including filter machine, espresso machine, bean grinder and blenders
• Took cash and card payments from customers and issued receipts when required.
• Listened to customer requests, queries and complaints, and reported them to management.
• Maintained high standards of safety and cleanliness in accordance with strict hygiene standards.

2016 – 2022 - Leader of the Hub

Crystal Palace F.C.

• Interacted with club fans and took their orders in an attentive and friendly manner
• Operated several different machines including filter machine, espresso machine, bean grinder and blenders.
• Restocked display counters with cold drinks, cakes and pre-packed food
• Ensured the cafe was kept clean and tidy throughout the shift, including serving area, floors and tables
• Took cash and card payments from customers and issued receipts when required

• Apr 2024      Employability Skills Level 1, Pass - Strive Training
• May 2023     Business Start-Up, Pass – CALAT
• Jan 2023      Project Management: Human Resources (HR) and Communications, Sodexo 
• Sep 2022     Customer Service, Pass - - CALAT
• Feb 2021      Principles of Team Leading L2 - Strive Training
• May 2020     Principles of Business Administration NCFE L2 - Strive Training
• Oct 2019      Massage Diploma Level 4 - Stonebridge Associated Colleges