Diana Cabral

Ambitious and determined; great communication and people skills; confident, persuasive and adaptable; strong customer focus; highly organized; good attention to detail and decision-making capability; high level of integrity and ethics; leadership and motivational skills; committed, loyal and accountable.

Employment History

2017-2023 – First Port Property Services (London, Bognor Regis and Chichester)

Development Manager

Maintain very high standards around the development (63 Flats), inspecting all internal and external communal areas (cleanliness; faults to equipment; damage to the building and any Health & Safety risks). Managing contractors, monitoring the work and performance of contractors on site, including approving and assessing all maintenance work, ensuring contractors are working safely.

Keeping up to date with all Property legislation and Health & Safety, monitoring compliance and managing the annual budget.

Front of house services, providing a visible on-site presence to assist residents with various issues.

Carry out system testing around the building (emergency lighting; smoke vents; lift and Fire alarm).

Support our Sales and Rentals departments, showing and giving all information of our properties and after welcoming the new residents by familiarising them with the ‘house rules’.

2016 – 2017 – Caremark (Pulborough, UK)

Field Care Supervisor

Responsible for an area of the business leading, coaching and mentoring a field based team of about 20 Support Workers. Conduct Risk and Care assessments for new customers following the Health & Social Care Act and Care Quality Commission Regulations and company regulations.

Understanding the strengths and development opportunities of all staff members, completing all staff inductions and supporting personal development plans, which lead to a highly engaged team.

Deliver consistently high standards of customer service either external or internal. Elected by staff members as ‘The best Supervisor ever’.

2014 - 2015 – Concentrix (Belfast, Northern Ireland)

GoDaddy Customer Consultant for Small business

Generate new business, maintain, and develop relationships with existing customers via phone and email to cross-sell and/or up-sell. Provide advice and expert information regarding customer’s websites and business and helping customers with technical problems, payments, general questions, setting up accounts and sell new products (Office 365; Wordpress; Linux; SSL Certificates, etc.). Multilingual post supporting both UK, Netherlands, Portugal and some African countries.

2013-2014 – Holiday Lettings (Oxford, UK)

Customer Service Executive

Provide expert advice and accurate information/support to customers regarding their website, bookings and reservations. Communication done by telephone, email and chat. Multilingual post supporting both UK and Portugal customers.

2008-2014 – Alpha Plus and Corinium Associates (Swindon, UK)

Interpreter

Translating instantly Portuguese/English and English/Portuguese.

Being impartial and objective, I have worked at meetings in/and hospitals, schools, GP surgeries, social environments with all different clients adapting the terms of language for each situation.

2005-2007 – Wiltshire Constabulary (Swindon, UK)

Special Constable

Front-line Police work. A hard, demanding work ensuring public safety; preventing, tackling and investigating crime. I was constantly being faced with new challenges and the opportunity to acquire new skills. This was a very rewarding voluntary work.

2004 – 2008 – PC World (Swindon, UK)

Sales Advisor

Providing expert advice to customers, helping them to buy the right product (hardware/software) and also services (insurance and financial credit). Putting customers first by offering the best advice and connecting them to the right technology. Helping management, I coach new colleagues to put the customer first whilst driving sales.

2003 – 2004 – Oscar Mayer (Chard, UK)

Team Leader

Lead a team of operatives who prepare ready meals. Responsible for the delivery of planned production through production/packing line, I would coach and mentor the team to operate the automated machinery adhering to all rules. Following Health & Safety and Food Hygiene standards, I would consistently achieve agreed targets and KPI’s, i.e. safety, product safety & waste, quality and labour productivity.

Education

Foundation Degree - FdSc Science, 2012 – University of Surrey

High School in Portugal

Professional Training

Management Course by Lisbon World Trade Centre

Sales and Customer Service by ITT Yellow Pages

Guest Service Program by Johnson & Wales University – Florida USA

Crowd Management Course by RTM Star Centre – Florida USA

VTCT level 3 Health & Safety and First Aid

Fire Safety Awareness and COSHH

Police course by Wiltshire Constabulary

GDPR – General Data Protection Regulation

Property Manager Training – First Port

People Leader Skills – First Port

Additional

. Multilingual: Fluent in English and Portuguese.

                      Basic French and Spanish.

. Proficiency in MS Office

. Full UK Driving Licence

. Nationality: Portuguese. Permanent Resident and Settle Status in UK. In the process of applying for British Citizenship.