Diana Simkonyte

I am a results-driven and customer-focused professional with more than 5 years of experience in the field of customer service. I am eager to expand my current skill set and contribute valuable expertise to a new team. Throughout my career, I have honed my leadership abilities, fostering a balanced approach that motivates teams, develops talent, and prioritizes customer satisfaction. My interactions with clients, colleagues, and professionals reflect a high level of confidentiality, discretion, diplomacy, and professionalism. Committed to excellence, I am determined to go above and beyond to support the company in achieving its objectives.

Sales Assistant, Russel & Bromley London

Jul 2023- Current

Proficiently handle customer inquiries with a focus on providing prompt and helpful assistance. Direct customers to the appropriate products, whether in-store or online, and assist with checking stock availability. Skilfully manage stockroom duties, ensuring a well-organized inventory. Utilize the till to process transactions and deliver expert customer service and personalized advice to clients, ensuring their needs are met and utmost satisfaction is achieved.

Retail Fashion Packer, YNAP. NET-A-PORTER London

Mar 2023 – Jun 2023

Ensure high-end fashion items are impeccably presented before being shipped to customers.

Pack items into correct packages, ensuring elegant presentation using ribbons and labelling as required.

Perform quality checks on items, including dresses, makeup, footwear, and handbags.

Scan orders onto the system and verify the accuracy of order details.

Receptionist, Genting Casino Chinatown London

Sept 2021 - Mar 2023

Greet and entertain customers, ensuring they feel welcomed and cared for.

Check personal identification and register new members.

Sign up customers to the club loyalty program and issue membership cards.

Answer questions about facility policies and services.

Answer and forward phone calls.

Assist in booking taxis for customers or management.

Send regular emails to other casinos and management.

Prepare reports and perform other assigned tasks. Keep the reception area tidy.

Customer Sales Assistant/Relief Supervisor, Admiral Casino London, Manchester

Jul 2020 - Aug 2021

Highly skilled in delivering excellent customer service with exceptional communication abilities. Proficient in cash handling, providing accurate change, and adept at promoting in-store offers while serving food. Demonstrated commitment to ensuring compliance with age verification policies and maintaining a clean store environment. Experienced in managing change float and implementing responsible gaming practices.

Problem Solver, Amazon UK Services Ltd, Peterborough, Manchester 

Feb 2016 - Mar 2020

Troubleshoot and resolve problems related to inventory, including printing labels.

Assist with the administration, execution, and maintenance of internal audit programs.

Coach and handle inquiries from associates and train new employees.

Investigate and research lost items in the database.

Ensure order receiving by locating missing items to complete problem shipments.

Inspect packages and identify errors during any stage of the process and provide feedback.

Create logs in the database and use Excel to track problem-solving issues efficiently and accurately. Create comprehensive documentation for quality issues and note the corrective actions taken.

Service Sales Manager, Olympic Casino Kaunas, Lithuania 

Sep 2015 - Jan 2016

Actively sell marketing campaigns and ensure customer and employee safety and security.

Control entry to the premises and check customer IDs as per legal requirements.

Provide excellent customer service and advice to clients.

Proactively engage with customers, handle inquiries, and complaints.

Administrator/Slot Attendant, Admiral Casino Kaunas, Lithuania

Oct 2014- Jul 2015 

I am actively engaged in selling marketing campaigns while prioritizing customer and employee safety and security. My responsibilities include controlling entry to the premises and verifying customer IDs to comply with legal requirements. I take pride in delivering excellent customer service and providing valuable advice to clients. Proactively engaging with customers, I efficiently handle inquiries and address any complaints to ensure a positive and enjoyable gaming experience for all customers.

Quality Controller, MMUK-Chatter 

Jan 2014 – Aug 2014

Conduct routine and non-routine audits of in-process and raw materials, finished goods, or stability samples.

Contribute to team and company goals by initiating continuous improvement.

Support management with statistical reports, presentations, and other quality-related documents.

Ensure timely completion of all paperwork associated with the position.

Plan, direct, and coordinate quality assurance programs to ensure production meets acceptability thresholds.

Interpret test results and make relevant recommendations.

Customer Consultant, Ermitazas Kaunas,Lithuania 

Mar 2013 - Dec 2013

Efficiently handle customer inquiries, providing prompt and helpful assistance, and directing them to the appropriate department when necessary. Skilled in selling products, taking orders, and offering expert customer service and advice to clients, ensuring their needs are met and satisfaction is achieved.

Slot Attendant/Bartender-Barista, Admiral Club in Druskininkai, Lithuania

Sep 2012 – Feb 2013

As a skilled Bartender-Barista my focus is on ensuring customer and employee safety while providing excellent customer service and valuable advice to customers. I take pleasure in crafting excellent coffee and cocktails, using my expertise in mixology to enhance the overall experience of our valued customers.

Rytas Gymnasium, Druskininkai, Lithuania (Secondary Education) 

Sep 2000 - Jun 2012

Learning curve group online courses - Level 3 Diploma in Leadership and Management. 

Jul 2023 – Current.