Donna Cassidy-Haley

With over 15 years of experience in retail customer service, I have developed strong interpersonal and problem-solving skills, consistently delivering exceptional service to customers. I’ve managed various store operations, handled diverse customer needs, and worked closely with teams to ensure positive experiences. Alongside my retail experience, I’ve spent 8 years in office environments, where I’ve honed my administrative, organisational, and multitasking abilities. This combination of retail and office work has equipped me with a well-rounded skill set, including effective communication, time management, adaptability, and the ability to thrive in dynamic, fast-paced settings.

With over 15 years of experience in retail customer service, I have developed strong skills in providing excellent customer experiences, managing daily store operations, and leading teams, including 5 years in retail management. During this time, I have effectively coordinated staff, handled inventory, trained employees, and ensured smooth store functionality while driving sales and achieving business goals. Additionally, I have spent 8 years working in office environments, where I’ve gained valuable experience in areas such as mental health, security, and finance. In these roles, I’ve strengthened my administrative abilities, organised workflows, managed confidential information, and collaborated across departments to ensure efficiency and compliance. This diverse background has equipped me with a well-rounded skill set, including leadership, communication, problem-solving, time management, and adaptability, making me effective in both customer-facing and office-based environments.

My most recent education includes earning a Level 3 AAT qualification in accounting, where I gained in-depth knowledge of financial processes, bookkeeping, and accounting principles. This qualification has enhanced my understanding of financial management, budgeting, and reporting, while developing my attention to detail and analytical skills. It complements my practical experience in office environments, particularly in areas like finance and administrative tasks, allowing me to apply financial concepts effectively in real-world situations.