Donna Mcgillivray

I am a highly motivated and results-oriented individual with a passion for excellence. I have a strong work ethic and thrive in challenging environments. I am a confident person who communicates well and can use my own initiative; always ensuring my approach is calm and professional no matter what the situation. I have a diverse set of skills derived from my various jobs, including management, sales and teamwork. I am extremely self-motivated and hard working; looking for a new challenge in life. I see myself as someone who is positive, creative, organised and punctual. I enjoy meeting new people and as a Showroom Manager of a luxury jewellers I am use to all types of clientele. I am always happy to help others and go that extra mile. I am eager to contribute my skills and enthusiasm to a company that values excellence and innovation; and make a lasting impact on the success of the company. I am committed to actively seeking opportunities for professional development; with a desire to improve my skills and surpass expectations in any role I take on.

SHOWROOM MANAGER 2018-CURRENT POSITIONPRESTONS JEWELLERS, LONDON STREET, NORWICH(FORMALLY WINSOR BISHOP)

• I have embodied the company vision for nearly 12 years to achieve store and company objectives by continuously striving to surpass our KPI targets and setting new ones.

• Oversaw the running of the store during the transition of new showroomownership.

• I have led and managed thriving teams from 10 to 20 members of staff for 7years. Focusing on training, mentoring and incentive schemes, and where applicable, creating development opportunities for staff that wish to progress.

• Human resourcing is a big part of my job with hiring, implementing training, evaluating staff performance and development programmes to maintain exceptional service levels. As well as authorising and processing holiday,submitting ROTAS for payroll and liaising with HR in head office.

• Visual Merchandising plays an important role in my day to day job with, not just creating a visually pleasing windows and showroom displays, but understanding the retail market and what our competitors are offering to maximise store sales. This would be done through analysing store data, SWOT shop analysis and the implementation, through new seasoncollections and updates, sale launches, stock control, replenishments and initiate stock takes and audits.

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.

• Completed opening and closing procedures each day. Ensured timely and successful running of the showroom 7 days a week.

• Continued positive relationships with premiership customer service, to ensure retention.

• Health and Safety and Fire Marshall trained.

2013-2018 SALES CONSULTANT PRESTONS JEWELLERS LONDON STREET, NORWICH (FORMALLY WINSOR BISHOP)

• Established positive relationships with customers with friendly, knowledgeable service and by going extra mile to build rapport to ensure positive feedback and customer retention.

• Support my Store Manager to ensure that targets, KPIs, goals and standards are achieved across the team

• Motivate and develop to exceed KPI targets

• Manage and run the store and colleagues as a keyholder

• Exceptional at closing sales

• Cash handling and health and safety trained

• Visual merchandising and window display

• Communicate with other brands and consumers through email or over the phone

• JET 2, Rolex, Patek Philippe, Omega and Breitling watch trained.

2012-2015 JET-1 & JET-2 PROFESSIONAL JEWELLERY DIPLOMA

• Distinction obtained in both modules

2010-2011 CUSTOMER EXPERIENCE AND SALES TRAINING WITH LEE LAWSON

• Advanced Sales Training focusing on the psychology of luxury sales.

2002-2005 BA HONOURS FASHION DESIGN

2000-2002 BTEC NATIONAL DIPLOMA TEXTILES

1999- GCSE OBTAINED C GRADE AND ABOVE IN 10 SUBJECTS INCLUDING MATHS, ENGLISH, AND SCIENCE.