Ekaterina Sedykh

Altogether I have over 8 years of experience in a fast-paced customer service environment, where keeping calm under pressure was a necessity. Good customer feedback makes my day, through my customer service I ensured the customers have had a positive experience as well as increased sales and met targets working at Argos and Cineworld. More so I have been complimented and thanked for my service both by customers and management. During my time at Cineworld I have demonstrated excellent communication skills with the cinema management team by phone and email and with the customers face to face. Furthermore, I have experience in handling customer complaints and solving problematic situations, always striving to turn negative experiences into positive. When I am working, I prefer to keep busy, taking on extra tasks during the quiet periods on shift and helping my colleagues as much as I can. I have a passion for arts and crafts -  I always have a craft project on the go and I like to incorporate this into my work, be it painting menu boards or arranging the shop display I always find ways to weave my creative side into the work that I do. I am proficient in Microsoft Office programs, POS systems, I am able to use email, PC and smartphone with ease. I have proven myself to be reliable, an adaptable team player and a good decision maker, willing to take on new challenges and training to broaden my expertise.

The Atma Lounge

March 2023 – present 

• Greeted customers with a smile and served them in a friendly manner, going above and beyond to make sure they have a positive experience in the cafe.
• Cleared tables in a timely manner, keeping the cafe well-presented and tidy.
• Opened and closed the cafe, working both on my own and as part of the team.
• Made food and drink orders to a high standard, taking into consideration customers' customizations and dietary requests.
• Helped customers pick the item they were looking for in the shop, explaining how to use the products and giving detailed information about them.

The Hanging Gardens Cafe

June 2022 – December 2022

• Made food and drinks for customers, adjusting orders as per customer request and made sure customers have everything that they need.
• Served customers in timely manner, often stopping for a chat, many times turning new customers into regulars
• Made sure the cafe is clean, presentable and stocked-up
• Informed customers about events, explained the workshops and classes going on in the cafe, dealt with enquiries, providing customers with any information that they may require. Engaged in conversation about the project with customers, which often lead to increased donations, returning customers and increased exposure on social media and word of mouth

Argos

October 2019 – December 2019

• Used high level customer service to drive good customer feedback, increase sales and meet the CSAT targets
• Assisted customers in choosing the right product, answered their questions and enquiries
• Gave customers the correct information when assisting them with financial services and product guarantee
• Reserved out-of-stock items and arranged home delivery.

The Coffee Cart Company Ltd

May 2019 – September 2019

• Prepared and served food and beverages at busy events and festivals
• Memorized each order correctly and prepared multiple orders at the same time
• Stocked the cart and reported to the supervisor on low-stock items
• Cleaning and helping with pack-down at the end of events

Cineworld

August 2016 - January 2019

• Worked as a barista for 2 years and then progressed to a step-up supervisor position for the last 6 months working in the company.
• Exceeded customer expectations and recovered unhappy customer situations. 
• Prepared orders correctly often tailoring them to customer requests and customizations.
• Made decisions and assigned tasks to team members, adjusting according to business levels, daily duties and equipment breakdowns.
• Used the VISTA software to update stock and track KPIs. 
• Created a deal that increased sales of coffee bags, been nominated team member of the month and won various incentives.

University of Dundee

September 2011 - July 2015 

BDes Design (Hons) - Third Class Honours

Modules included: 

• Idea Generation and Communication 
• Structure and Narrative 
• Applied Communication Design 
• Communication Design: Personal Projects and Professional Standards 
• Communication Futures

George Watson’s College 

• A Level Art and Design - A
• Advanced Higher Graphic Communication - A 
• Higher German - B