Estrella Hernandez

Mental health and coaching background 

Employment Advisor 
Status Employment, London April 2020 – present
Providing advice, guidance and support for clients who are:
• Off sick and wishing to return to work
• Retaining employment
• Seeking employment
Employment Advisor 
Mind UK, London April 2019 – January 2020
• Engage a caseload of clients with severe mental health problems and disabilities and establish trusting, 
collaborative relationships to support them into employment/volunteering and education.
• Assess service users’ wellbeing support needs; implementing and adjusting action plans as necessary to support 
each client’s desired outcomes.
• Develop and deliver a range of practical services to meet client needs including career guidance, job searching, CV 
preparation, interview skills, individual coping techniques and work coaching.
• To manage all aspects of peer support delivery including establishing groups, induction, support and coordination.
• Engage, present and collaborate with a range of stakeholders including employers, teams of health professionals and 
community groups to raise awareness of employment, mental health issues and access to the service.
Careers Adviser 
National Careers Service, London February 2016 – April 2019
Paddington Development Trust, London October 2017 – Mar 2018
• Interviewing people one-to-one or in small groups to discuss career or education options.
• Identifying skills gaps and main barriers and how to deal with them.
• Helping people with action plans for employment, education and training and supporting them to achieve those goals.
• Providing advice on CV, applications, interview techniques and understanding of the Job Market.
• To deliver group workshops such as interview techniques, confidence building, motivation skills, CV writing, effective job 
search and time management. 
• To meet monthly individual and centre job targets set by the manager and the contractor.
• To offer clients and their carers advice and information, to signpost to other services.
• Identify training and skills development opportunities for Southwark, Lambeth, Croydon and Lewisham.
• Engaging with employers, training providers, local authorities and attending networking events to enable collaboration

SEN Teaching Assistant April 2015 – May 2016
The Family School (Anna Freud Centre), London 

• To provide learning support for the pupil in class or in withdrawal situations, either 1:1 or groups.
• To be involved in the planning and preparation of the day to day class activities.
• To organise and maintain an inclusive learning environment both in the classroom and outside.
• To facilitate an intervention focused in easing behavioural and mental health-related blocks to learning, and to provide 
learning opportunities that keep pace with the pupil’s ability to learn and achieve.
• To work as part of the team to ensure the well being and personal development of the pupil. 
Workshop Facilitator – Mental Health August 2014 – April 2015
Mosaic Clubhouse, London
• To improve members’ mental and emotional wellbeing through workshops and some 1:1 sessions.
• Tailoring the sessions to participants needs and reviewing progress.
• Facilitate and deliver workshops, preparing and provide and materials necessary.
• Encourage service users to use other wellbeing initiatives and activities in Mosaic.
Employment Advisor / Job Hunter May 2014 – February 2016
IRMO, London
• To prepare individuals for employment through assessing each person's individual employment needs through vocational 
profiling, and then actively support them to achieve their career goals.
• To work with clients to actively job search, prepare for interviews, writing CVs/Cover letters, liaise with employers and 
support clients into employment.
• Liaising with schools, employers and professional organisations.
• To assess client needs and the barriers they face to employment and develop an action plan.
Assistant Manager October 2012 – April 2015
Costa Coffee, London 

• Organise meetings and briefings to motivate my team.
• Review work practices and operational procedures to encourage the development of the team.
• Recruiting and training staff
• HR responsibilities as required
• Undertake Food and Beverage stock takes, ensuring accurate and efficient record keeping as required.
• To store, prepare and maintain drinks/food ingredients when necessary as required.
• Ensuring health and safety standards are adhered to.
Recruitment Consultant May 2011 – August 2012
Grupo Eulen, Spain 
• Visiting clients to build and develop relationships.
• Advertising vacancies by drafting and placing adverts in a range of media, websites and newspapers.
• Interviewing and recruiting, using candidate databases to match the right person to the client's vacancy.
• Preparing CVs and correspondence to forward to clients regarding of suitable applicants.
• Offering advice to both clients and candidates on pay rates, training and career progression.
• Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes.
Psychologist (Elderly/Mental Health/Disabilities) January 2009 – August 2010
Care Home Nevada, Spain 
• Assessing user’s needs, abilities or behaviour using a variety of methods, including psychometric tests, interviews and 
direct observation of behaviour.
• Working as part of a multidisciplinary team alongside doctors, nurses, social workers, education professionals, 
Physiotherapist occupational therapists.
• Devising and monitoring appropriate treatment programmes, including therapy, counselling or advice.
• Offering therapy and treatments for difficulties relating to mental health issues such as anxiety, depression, addiction,

NVQ level 4 Information Advice and Guidance - City and Islington College, London 2017
Master Degree in Human Resources - Confederación Granadina de Empresarios, Spain 2010 - 2011
Degree in Psychology - University of Granada, Granada, Spain 2003 -2008
Exchange Programme (“ERASMUS”) - University of Parma, Italy 2007
References are available upon request