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Newton Abbot
Gemma Luxford

Gemma Luxford

Operations Manager

Tourism / Travel / Hospitality

Newton Abbot, Teignbridge District, Devon

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About Gemma Luxford:

Driven by a passion for outstanding customer experiences and operational excellence, I bring nearly 20 years of frontline leadership across global travel and government sectors. Skilled in crisis management, brand delivery, leadership, and financial performance, I combine a hands-on leadership style with a sharp focus on results.

Experience

Royal Caribbean International 
2006- PRESENT

Manager Hotel Operations / Guest Services Manager / Marketing & Revenue Manager

  • Oversee hotel operations including Guest Services, Housekeeping, Food & Beverage, and Revenue teams.
  • Lead cross-functional teams to deliver seamless service and ensure compliance.
  • Problem solving, scheduling, budget management and team training 
  • Analyze KPIs, operational planning, and drive continuous improvement.
  • Act as primary escalation point for service recovery and crisis management.

Department of Work & Pensions Executive Work Coach

  • Delivered frontline support during the COVID-19 Pandemic, assisting newly unemployed individuals & families navigate financial and employment challenges. 
  • Successfully adapted coaching services to virtual and in-person formats during periods of lockdown, maintaining high service levels despite operational restrictions.
  • Advocated for vulnerable individuals, ensuring accessibility & support aligned with Equality Act 2020 standards.

Education

A levels, GCSEs and various leadership course certifications.

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