George Okwori

Experienced Technical and Data Business Analyst with a strong focus on process design and optimisation in collaboration with stakeholders. Specialised in data warehousing, I adeptly analyse complex datasets, unveil trends, and deliver actionable insights. 

Proficient in navigating technical intricacies, driving innovation, and leading cross-functional teams. Skilled in business analysis methodologies and UAT processes, I excel in communication, stakeholder management, and leveraging data-driven insights for process enhancement and business growth. My meticulous approach ensures cost-saving opportunities are unearthed while fostering innovation and catalysing positive change within organisations.

Principality Building Society 

Business Analyst                                                                                                              June, 2022 – Present

As a Business Analyst within the Data warehouse team, my primary focus is on driving efficiency, streamlining processes, and making data-driven decisions to positively impact the organisation's performance. My responsibilities include:

• Conducting thorough analysis of data to identify trends, patterns, and insights that can improve business processes and decision-making.
• Collaborating with stakeholders to streamline processes, identify bottlenecks, and propose solutions for enhanced efficiency and productivity.
• Working closely with business users and stakeholders to understand their data and analytics needs through interviews, workshops, and documentation.
• Ensuring data integrity, quality, and compliance by establishing governance frameworks, data standards, and implementing validation and cleansing processes.
• Building strong relationships with business users, IT teams, and stakeholders to understand their needs, provide guidance, and drive successful implementation of data and analytics initiatives.
• Proactively identifying opportunities for process, tool, and methodology improvements to enhance data capabilities.
• Contributing to the development and execution of the organisation's data strategy, aligning data initiatives with business goals, and fostering a data-driven culture.

Key Achievements

• Successfully led the design and implementation of a comprehensive data integration solution for Power Curve Origination (PCO) Cloud Database, ensuring accurate and timely data updates for analytics and reporting purposes.
• Managed the development of an ETL process utilizing SSIS for extracting daily delta files, performing transformations, and updating PCO tables. 
• Implemented a robust testing strategy, including unit, integration, and data validation testing, resulting in a reliable data integration solution.
• Orchestrated the establishment of a systematic backup and archiving process, enhancing data security and regulatory compliance.

SSE plc (Guidant Global – Temporary Employment) 

Business Move Advisor                                                                                             July 2023 – October 2023

Within the Process Team (Third-Party Intermediaries), my role involves the facilitation of smooth transitions for commercial and business clients amid changes in tenancy and business relocations. I excel in ensuring adherence to regulatory standards within the energy sector, and I possess a high degree of proficiency in monitoring and producing reports to keep track of Service Level Agreements (SLAs). These reports serve as valuable resources for making well-informed business decisions. My responsibilities include:

• Proficiently managed end-to-end processes for updating and transferring energy accounts, contracts, and billing details for commercial and business customers, ensuring compliance with industry regulations.
• Proactively identified and resolved challenges and issues that arose during transitions, guaranteeing a high level of customer satisfaction and a smooth transition process.
• Generated daily and weekly reports based on change of tenancy data to meticulously track Service Level Agreements (SLAs), enabling precise monitoring of team performance and compliance with established standards.
• Collaborated effectively with internal teams, including sales, operations, and billing, to orchestrate seamless service transfers, underscoring the importance of cross-functional teamwork in transition management.
• Continuously identified issues and challenges during transitions and effectively resolved them, resulting in improved turnaround times and higher levels of customer satisfaction.

STL Network Limited

Business Analyst                                                                                                        April, 2021 – May 2022

My responsibilities encompass enhancing efficiency, streamlining processes, utilising data-driven insights, and achieving tangible outcomes that have a positive impact on the organisation's performance. Some of my specific duties involve:

• Developing necessary artifacts, document alternatives, and conducting comprehensive gap analysis to optimise operational efficiency and drive informed decision-making.
• Coordinating and collaborating between departments to ensure seamless communication and alignment of project objectives.
• Creating essential documents, exploring alternative options, and conducting thorough gap analyses to optimise operational efficiency and facilitate well-informed decision-making.
• Coordinating and collaborating across departments to ensure smooth communication and alignment of project objectives.
• Applying expertise in developing business requirements, functional specifications, use cases, and screen designs to identify gaps and promote streamlined operations.
• Evaluating alternatives critically, simplifying complex concepts, and delving into minute details to guide necessary actions and decisions.

Key Achievements

• Led the implementation and integration of business reporting systems that helped identified product trends which helped in growing revenue by 10%. 
• Reporting platform design and enhancement: Identified stakeholder and developer needs and designed/enhanced reporting platforms, enabling quick and accurate transaction reporting, improving data accessibility and decision-making.

Guaranty Trust Bank plc

Business Analyst                                                                                            July, 2013 – March, 2021

Responsible for driving data-driven decision-making, contributing to successful initiatives, optimizing processes, and effectively communicating complex information to stakeholders. Some of my specific responsibilities included:

• Utilized various methods such as interviews, workshops, and document review to gather information and define precise requirements and functional specifications.
• Presented results to stakeholders and customer forums, ensuring end-to-end integrity and consistency of outputs.
• Directed the elicitation of project requirements, analysed and organized credit facilities and solutions, and assessed demands for new features and modifications.
• Expertise in collecting project requirements, assessing needs, and defining specifications to effectively meet the needs of stakeholders and customers.

Key Achievements

• Implemented a customer relationship management (CRM) system, resulting in improved lead management and a 25% increase in customer conversion rates.
• Implemented a performance management system, leading to a 15% improvement in employee productivity and a 10% reduction in employee turnover rate.

International Diploma in Business Analysis

British Computer Society (BCS) - Ongoing

Diploma in Full-Stack Software Development

Code Institute – Cardiff & Vale College - Ongoing

Bachelor of Technology in Quantity Surveying

Federal University of Technology, Minna