Greeshma Bandurvalagerehalli Chikkaputtegowda

A dynamic and highly focused professional with a master's degree in Business Management from Cardiff University and strong knowledge of human resources and administrative procedures and policies. Possess an excellent reputation in providing assistance to new hires throughout the hiring process and screening candidates' applications. Solid organization and leadership skills, adept at negotiation, identifying development needs and achieving employees' full potential through a wide range of training initiatives and development plans. Proven ability to work well in a fast-paced environment as a competent leader and able to take the initiative and work independently. Excellent communication and presentation skills as flexible and analytical with a keen eye for details; efficiently working with cross-functional teams to achieve shared visions and goals.

Sales Assistant (Part-time)                                                                     05/2022 to Present

Zara, Cardiff

Control stock accurately by entering the data into the sales force and update the store's database with accurate customer information as needed. Report any inventory or service concerns to management and the relevant account manager to make solutions accordingly. Establish productive relationships with customers to reach mutual understanding.

Selected Highlights:

• Served customers with a positive attitude to improve customer experience and delivered assistance related to selecting merchandise, finding accessories, and completing purchases. 
• Identified customers’ needs and responded to questions in a helpful manner while processing cash, credit card, and internet payments with attention to detail.
• Merchandised store in visually appealing and promoted products in line with business guidelines to generate sales.

Front of House Supervisor (Part-time & Full-time)                               05/2021 to Present

Heavenly Desserts, Cardiff

Prioritize workload, delegate tasks to the team, and track progress against goals to meet KPIs. Hire, mentor, and guide employees to develop their understanding of operating procedures and improve professional development.

Selected Highlights:

• Won awards and bonuses for achieving the sales target and for being the best team player on three occasions.
• Delivered updates to colleagues on upcoming ideas and changes, target modifications, and store developments to ensure alignment on the same business goals.
• Ensured tasks completion within the defined timeline by creating work schedules and utilizing time management skills.
• Increased operational efficiencies by developing effective staffing rotas and adapting staffing levels to business volume.

Human Resource Assistant (Full time)                                                  06/2019 to 07/2020

Nithya Granites Ltd, Bangalore, India

Delivered valuable assistance to the new hires throughout interviewing and hiring process. Documented human resource records and maintained the confidentiality of sensitive personal information. Trained and directed employees in the application of best practices and regulatory protocols to maximize team knowledge and productivity. Served as a liaison between management and employees to alleviate problems and interpret compensation and benefits policies.

Selected Highlights:

• Improved the hiring process by 30% by introducing an initial 5-minute pitch-in round.
• Enhanced productivity and enabled departmental progress by creating goals, work schedules, guidelines, and procedures.
• Awarded ‘Recruiter of the quarter’ twice and ‘Recruiter of the month’ three times.
• Achieved departmental and business objectives by launching company-wide HR strategies, practices, and benefits policies.
• Updated job requirements and descriptions for positions and successfully hired 25 qualified candidates for the sales team by evaluating and screening applicant resumes.
• Provided orientations for newly hired company employees, as well as a trained and onboarded new personnel.

Event Coordinator (Part-time)                                                              05/2016 to 03/2019

Creative Decors Ltd, Bangalore, India 

Interacted with the delegates of different backgrounds and presented decor ideas meeting the requirements. Conducted research on potential competitors to gather findings and provide clients with distinct and improved results.

Selected Highlights:

• Expanded clientele by 20% through strategic social media marketing.
• Catalogued and led 42 events by coordinating with a cross-functional team and maintained professionalism and strong work ethics at all times to achieve customer satisfaction levels.
• Enhanced the outcome of the final décor by adopting a minute-by-minute schedule method and delivering the project within the defined timeline and quality constraints.

Master of Science: Business Management, Cardiff University, Cardiff, 2021

Modules Included: Understanding Organisations and the Business Environment, Global Marketing, Managing People, Analysing Financial Performance, Strategic and Operational Decision-Making, and Business in Action

Bachelor of Science: Biotechnology, Bangalore University, India, 2018

Subjects Included: Biotechnology, Zoology, and Chemistry