Gwen Read

Bartender

The Purple Turtle 

• Maintained back bar organization through regular collection and distribution of clean glassware, cleaning the bar and replacing stock when needed
• Mixed and served a wide variety of drinks and cocktails
• Handled money and operated the tills
• Provided a high standard of customer service 

Central Referrals Officer

The Royal Marsden NHS Foundation Trust 

• Regularly acted as a point of contact with patients to provide clear information over the phone about appointments, bookings and referrals
• Communicated with co-workers across multiple teams to ensure work was completed in a timely manner
• Maintained detailed records of referrals to ensure patients were properly directed through the NHS system

Sales Advisor

The Stevenson Group 

• Assisted in delegating responsibilities among team members to ensure tasks were completed in a timely manner
• Provided face to face customer service to aid in finding the correct clothes in the required sizing
• Accepted customer orders both online and via phone call and fulfilled the relevant deliveries through mail services
• Took inventory of stock and refilled stock after deliveries, reporting errors when necessary

Guest Experience Host

Merlin Entertainments PLC 

• Served guests across a variety of different venues
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Provided an excellent standard of customer service beyond my immediate responsibilities