Hafsa Amla

I am a university student currently studying for a BA History degree, with skills in Microsoft PowerPoint, Microsoft Word, Python, HTML, CSS

• Bubble Tea Barista
• DotDot
• November 2023- Jan 2024
• Successfully handled multiple orders and customers, prepared waffles and drinks, opened and closed store. Promoted offers and items to increase profits and brought a can-do attitude. Improved sales by 10% by promoting offers to customers and increased overall sales. 
• Volunteer
• British Heart Foundation
• June 2021- December 2022
• Proven ability to boost sales due to my approachable manner that appeals to customers. Reliable Sales Associate with strengths in inventory management, customer service and retail. This helped with my communication skills, as it allowed me to develop strong customer service sills including telephone etiquette and a professional demeanour. Demonstrated familiarity with steaming, tagging, sorting, and putting clothes on shop floor.

• A-Levels

Skinners’ Academy—2021-2023

• History- B, Computer Science- C, Mathematics- D. 
• GSCES (9-1)

Skinners’ Academy—2019-2021

• English Language- 9, Computer Science- 9, Mathematics- 8, English Literature- 8, History- 8, Religious Studies- 7, Biology- 7, Spanish- 7, Chemistry- 7, Physics- 6.