Hajera Ahmed

Experienced mental health professional. Motivated, hardworking and committed member of staff.

Managing a high needs residential mental health accommodation and lower needs floating support service consisting of 19 service users and managing a team of 12 staff including 2 student social workers/nurses.

* To work in partnership with senior management team and contribute to business planning, proposals and tenders.
• To retain a lead role in the management of the service by ensuring the continuing significance to service users’ needs.
• Ensuring commissioning body requirements are met by on-going planning, monitoring, and evaluating the effective service delivery. 
• Achieving agreed standards of service delivery in compliance with relevant legislation, national standards, best practice contracts requirements and Hestia policies and procedures.
• Ensuring that housing and facilities management functions are carried out to a high standard in all properties and that all services comply with their operational policies and management agreements.
• Ensuring that voids and arrears are kept within budgeted levels and that referral and move-on procedures operate effectively.
• Ensuring risk assessments and health and safety audits are carried out.
• Providing effective leadership, appraisal, supervision and support to the all staff including students and bank/agency staff. 
• Ensuring the recruitment and induction of new staff and ensuring that all staff receive annual appraisals and regular supervisions.
• Managing staff performance, undertaking disciplinary and grievance investigations.
• Managing the financial accountability of the services by operating within the agreed financial policies and procedures.
• Defining the relationship between service users and staff as one of mutuality and reciprocity rather than of dependency.
• Understanding of, and having the ability to implement good Equality, Equity, Inclusion & Diversity practice.

University BA Hons in Psychosocial Studies and Social Work.