halima mohammed

First Central Insurance- Claims Handler

April 2020-Current

• I started this role working from home during COVID-19, I transitioned into the role with no prior insurance background.

•This role has allowed me to proactively collaborate with my colleagues, to allocate and complete necessary tasks in a timely manner to help progress the claims, which helped the customer experience and led to positive feedback from customers.

• I was able to take on more tasks such as processing payments, I was able to deal effectively with contractors to ensure any delays are communicated to the customer to avoid any complaints.

 •Amending crucial claim information to ensure that everything is logged, which is key in meeting the standards of the core values of the business.

TSYS- Banking Consultant

October 2019 - March 2020

• In this role I have been able to challenge myself everyday, as I navigate the systems and learn which systems to use when dealing with different queries.

•Being able to deal with challenging calls has been a very beneficial experience, as it has allowed me to improve my objection handling techniques and get a better call outcome for customers.

•In the short space of time I have been in this role, I have been able to use my knowledge of the role, to assist my team as floor support for other training groups, this has included being able to do call takeovers for more challenging calls that require more experienced advisors.

Claim Eazy Limited- Claims Handler

August 2018 - August 2019

• This role has enabled me to perfect my communication skills whilst working in a fast-paced environment. 

• Being able to work as part of a team has been essential in this environment, as building professional relationships has made working under pressure easier to meet tight deadlines.

• I have developed a wide range of skills such as call handling, time management and building great customer relationships. This has allowed me to make sure I meet daily targets and acquire 100% call audit scores by listening, giving correct and helpful information and building rapport with customers making sure they receive a quality customer service experience.

Nando's Chickenland Limited- Cashier

December 2016-July 2018

• Serving customers and answering customer enquiries, giving a hundred percent customer satisfaction.

•Handling bookings in an efficient manner.

• Maintaining tidiness of the store and working in the restaurant floor and kitchen showing commitment to any role that is undertaken.
• Taking deliveries and replenishing stock when needed, highlighting my ability to use my initiative and manage time effectively.

Suede NightClub: Events Promotion Team Member
September 2015-2017

• Manage events for example choosing acts, purpose of the event, this has enabled me to develop management skills.
• Organisation skills demonstrated by dealing with bookings, choosing club acts and determining themes for events.
• Ability to remain calm while under pressure in a busy and demanding environment.
• Being professional at all times while maintaining interaction with the public.
• Working as a part of a team in order to deliver successful events.
• Utilised personal and professional networks in order to maximise promotion
 
Home Fundraising Limited- Fundraiser
July 2015-Sept 2015
 
• Representative for the Barnado’s children’s charity.
• Having the ability to communicate with a wide range of people and also being able to work under pressure.
• Helping to bring about social change illustrating my ability to achieve my objectives.
• Raised £500 in signups showing my ability to add value and negotiate sales.
• The role taught me how to effectively communicate what the organisation does, in order to encourage people to sign up, using my  skills to achieve the set goal of one sign up per day.
   
Mark’s and Spencer’s- Customer Assistant
July 2013 – August 2014
 
• Selected for an early start-up helped me improve my time management skills.

• Greeting and answering queries from customers, assisting them in finding the products or services they are searching for ensured I was giving them a 100% customer satisfaction.
• Taking deliveries and replenishing stock when needed.
• Keeping the workplace tidy and sometimes working in different areas of the store such as a café showing commitment to any role that is taken.