Harjinder Singh

Virtual Project Manager | ITonlinelearning                                                           2023

• Identified and described principles, processes, and documentation related to the project at hand by adhering to the standard Project Management methodology of PRINCE2 and carried out time and cost estimations relevant to the project and developed a communication strategy in line with the project requirements.
• Created and managed project documentation such as initiation documents and business cases but also identified and managed stakeholders and defined the product in line with customer requirements.
• Monitored and controlled project work through progress reporting and identified, planned, and managed project risk effectively as well as created contingency plans.
• Managed and controlled the quality of project outcomes as well as changes within a project.
• Planned, managed, and optimised project stages and activities.
   

W O R K   E X P E R I E N C E 

Workplace Coach | Learnmore Network, London                                                April 2022 – December 2023

• Conducted one-on-one coaching sessions with individuals to identify strengths, weaknesses, and developmental areas.
• Collaborated with clients to establish clear and achievable goals aligned with their personal and professional aspirations.
• Provided targeted guidance and feedback to help individuals develop essential skills, such as leadership, communication, time management, and teamwork.
• Assisted clients in overcoming challenges and obstacles hindering their performance, offering strategies for continuous improvement.
• Supported the integration of coaching principles and practices within the workplace culture, fostering a conducive environment for growth and development.
• Regularly assessed client progress and provided constructive feedback to drive accountability and ensure positive outcomes.
• Stayed abreast of industry trends and best practices in coaching methodologies, continuously enhancing your own skills and knowledge.

Learning Coach | Lifetime Training                                                                          March 2020 – April 2022

• Formulated learning standards and initiatives to support the hospitality, leadership, and business administration sectors.
• Provided mentorship and support to learners, identifying additional learning needs, and cultivating exceptional functional skills.
• Advocated for continuous professional development to align with business requirements and coordinated skills days for Customer Service Level 2 and Level 3 programs.
• Monitored the progress of learners, tracked their achievements, and identified areas for improvement.
• Delivered engaging learning sessions and workshops to enhance understanding and retention of course material.
• Maintained regular communication with learners, employers, and other stakeholders to ensure alignment and facilitate a smooth learning experience.
• Ensured compliance with regulatory standards and quality assurance procedures, maintaining the integrity of training programs.

Deputy General Manager | RBH Management-Holiday Inn Express, Dunstable  August 2019 – March 2020

• Assisted the General Manager in overseeing all aspects of hotel operations, including front office, housekeeping, maintenance, and food and beverage services.
• Enhanced business profitability by diligently monitoring costs and exercising precise control over operational budgets.
• Supervised and motivated hotel staff, providing guidance, training, and support to ensure high levels of productivity and guest satisfaction.
• Upheld the highest standards of customer service, responded promptly to guest inquiries, concerns, and feedback to ensure a positive and memorable experience.
• Contributed to the development and implementation of budgetary plans, revenue strategies, and cost-control measures to achieve financial targets and maximise profitability.
• Ensured compliance with brand standards, health and safety regulations, and company policies to maintain a safe, clean, and welcoming environment for guests and staff.
• Collaborated with the sales and marketing team to identify opportunities for revenue growth, executed promotional campaigns, and attracted new business to the hotel.

Prior Experience Available Upon Request

Deputy Hotel Manager | Whitbread PLC, Premier Inn | May 2018 – August 2019
Guest Service Manager | Holiday Inn Express, Atlas Hotels | September 2016 – May 2018   
Shift Manager | Drew Haven Ltd. | April 2014 – June 2016

Hospitality Assistant, Events | Off to work | February 2013 – March 2012

Technical Expert | Dell Technologies | September 2010 – March 2012

Process Advisor | Genpact | September 2009 – September 2010

• Bachelor of Arts| University of Calcutta                                                                                                                 
• M.Sc. International Tourism Management | University of Bedfordshire                                                           
• Professional Certifications| Prince 2, Agile PM, Change Management, & EAT Level 3