Hayley Kay

As an experienced business administrator I have a proven track record of being able to multi task, adapt and manage unexpected events all whilst maintaining day-to-day duties.

I have always excelled in assisting both customers and colleagues due to my exceptional communication skills, both written and verbal.

I am an extremely organized person who works well in both a structured environment  or changing situations with the ability to multi task being key to this.

I am a good listener and communicator and I have found that people have always found me to have a positive, friendly and approachable personality.

I have excellent computer literacy and typing skills.

My main interests outside of work include spending time with my husband and daughters, we particularly enjoy travel, eating out and visiting the coast.

I also enjoy swimming and walking and I am an avid movie fan.

Vesta Asset Management Ltd - Ongoing

Business Administrator

I have been in my current role for the past 4 ½ years working as the administrator for a property management and development company.

• Day-to-day running of the business, including handling all mail, emails, phone calls and enquiries however I also take responsibility for elements across the whole organisation.

• Managing tenants and guests, I am responsible for ensuring that all rents are received in time and if not ensuring these are acquired through our late payment process which I developed.This involves using various excel spreadsheets to document tenants residing in properties, their length of tenancy, rental payments and when they expect to vacate to ensure the room is advertised and filled with no void in occupancy.

• Responsible for overseeing an internal sIT System named COHO, this is where tenants would contact us in the event of any questions, maintenance issues or problems. I respond to messages from tenants and ensure that the relevant information is relayed to the correct member of staff or contractor to manage that particular enquiry or problem. I also ensure tenants are kept up to date about any actions/visits etc relating to their property.

• Compliance monitoring of all properties ensuring that all required safety documents are renewed and filed appropriately. This involves consulting with contractors to complete the inspections and then ensuring that the results of these inspections are filed and registered appropriately.

• Managing Landlord Payments, processing at the appropriate time with any applicable deductions applied, such as maintenance expenses etc. I also create reports for the landlords detailing all payments, deductions and actions taken.

• Production of all invoices created for the company weather these be to tenants,contractors, landlords or investors.

• Liaising with the maintenance teams to ensure they are logging all tasks appropriately and feeding back information to tenants where applicable.

• Assisting the Managing Director with diary management, minute taking and managing all email and postal correspondence on his behalf.

• Ability to adapt to situations and ensure that any issues that may arise on a day-to-day basis are handled appropriately and efficiently.

• Exceptional communication skills are essential in this role as you are required to communicate with people contacting the business from all levels, weather this be a young person moving into a house share, a family booking an Air BnB property or an investor looking to invest in the development of new properties. 

Co-Operative Bank

Mortgage Sales Consultant/ Team Manger/Academy Coach and Staff Mentor

• Mortgage Consultant for several Years providing excellent customer service and consistently meeting and exceeding all sales and service targets.

• Academy and Training Support throughout the mortgage unit up-skilling existing advisors, roll out of new projects, processes and procedures, New Employee academies and return to works for existing staff members returning after extended leaves of absence.

• Mortgage Mentor assisting new starters.

• 3 Years Step Up Manager Experience working with both Sales/New Business and Post Completion Teams

• Administration assistance within the Mortgage Unit to ensure all compliance was maintained and stored effectively for both clients and advisors.

• 12 Month secondment assessing Packaged Account Calls and delivering Feedback and coaching throughout Retail Banking, also providing training support to advisors within mortgages selling packaged accounts.

• As a mortgage advisor the ability to be able to communicate with people from all aspects of life either in writing, over the phone or face to face was essential and something I excelled in, this skill has continued to be developed during my time as an administrator as I am required to speak to people from all aspects of the business both internally and externally on a daily basis.

• Exceptional organisational and administrative skills within this role as it was vital that all documentation around mortgages and compliance was compiled and stored in the correct manner in order to adhere to financial guidelines and legal requirements.

Nexus Communications 2004 - 2005

Outbound Sales Advisor

• Outbound sales role contacting businesses to promote and sell Nexus communications products and services developing organizational and communication skills by initiating and developing relationships with a range of organizations, maintaining customer accounts and promoting appropriate products and services.

• Training and coaching new employees to the business.

EDUCATION

Ba (Hons) – Manchester Metropolitan University

Hospitality Management and Tourism ​1997 – 2001

GNVQ Advanced – Dewsbury College

Leisure & Tourism​1995 – 2007

GCSE – Hipperholme Grammar School

GCSE’s ( 9 x grade c and above)​1990 - 1995