Heidi Thurstance

I have good communication skills and I am a friendly kind person who is enthusiastic to learn and grow. I have always gained satisfaction in helping people to achieve their goals and deliver the best care and support I can in a person-centred approach. I feel passionate about people having the same rights as each other regardless and I feel I have a calming nature to support children within their education. I have a holistic approach and have a wide caring background where I feel the skills I have learnt are transferable to the job that I am applying for. I am a quiet person by nature, but I can be assertive and I have been able to deal effectively in emergency situations. I have been able to support children with their behaviours using de-escalation techniques and restraint if really needed. I have a really good knowledge of safeguarding and I am able to correctly report any concerns. I am able to maintain positive relationships with the children in my care. I give 100% to any job I undertake and look to further my career.

Teaching assistant complex needs - Assist in escorting and supervising pupils on educational visits and out of school activities.

1. Supervising children that are required 1:1 care.
2. Providing feedback to the teacher on pupil progress and behaviour.
3. Support learning by arranging and providing resources for lessons under the direction of the class teacher.
4. Maximising children’s achievement and ability to develop.
5. Developing creative learning opportunities for children with varied and complex needs.
6. Improving the lives of children and young people by delivering fun based learning to pupils according to their educational needs.
7. Support pupils in social and emotional well-being, reporting problems to the teacher as appropriate.
8. Looking out for an safeguarding concerns.

Care worker- 

1. Providing personal care in order for residents to maintain their independence, ensuring the physical and emotional wellbeing of residents.
2. Supervision and support at mealtimes.
3. Making bed and general tidying of bedrooms.
4. Safeguarding the residents.
5. Filling in the appropriate paperwork.
6. Adhering to Health and Safety procedures and regulations at all times.

Receptionist-

1. 1.Working for Travel World covering a temporary reception position
2. Meeting and greeting customers, providing refreshments
3. Providing excellent standard of customer service
4. Providing confidentiality with customers information
5. Adhering to Data Protection and GDPR legislation

Support worker-

1. 1.Assisting with all care planning, implementation and maintaining records for compliance
2. Assisting with the implementation of activities to meet the physical, emotional and social needs in order to provide and encourage stimulation and support
3. Managing transportation needs for people with dementia
4. Dispensing and administering medication
5. Dealing with phone calls and general office duties, including cleaning schedules and rosters
6. Ensuring visitors signed in and out in accordance with procedures
7. Providing an excellent standard of customer service, working with service users and families
8. Adhering to health and safety procedures and regulations at all times

Support worker learning disabilities- 

1. Assisting with all care planning and implementation to support respite care
2. Providing support to ensure personal care, physical, emotional and social needs are met
3. Supervision and support at mealtimes
4. Dispensing and administering medication
5. Providing excellent standard of customer service, working with service users and families
6. Completing all paperwork and maintaining records for compliance
7. Dealing with phone calls and general office duties
8. Adhering to Health and Safety procedures and regulations at all times

South Staffordshire college- Certificate in Floristry Level 2 - merit

Health and Social Care NVQ level 2 - merit

Cannock Chase High- Btec level 3 award in childrens, learning , care and development - merit

Cannock Chase High School - Maths, English, Science, Applied Science, R.E, Citizenship, Drama, Child Development   Grade C