About Ian Brown:
I am a passionate customer service manager, with significant experience in client facing, operationally facing, vendor facing roles. Predominately in IT, however I am not limited to that as a chosen arena. I have good knowledge of several market areas including retail & hospitality, manufacturing, medical. I have also a great experience of using offshore delivery centres, including the establishment of and migration of work to. Good working knowledge of major toolsets in use in service management.
Experience
43 years of direct customer service management, including direct customer contact, on site working and managing support teams to deliver the best possible service, engagement and cost effective service. Predomitqly this has been via Fujitsu Services, however i have recently worked in medical manufacturing via Recipharm. The clients I have directly managed include Argos, Whitbread, Costa, ARM, SGN, DfEE, JLR, Home Retail Group, Reuters
Education
Educationally to HNC level, however, I have keep up with industry related training, including ITIL, Six Sigma and relevant service management toolsets
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Jobs near Huntingdon, Huntingdonshire, Cambridgeshire
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Test Engineer
Found in: Talent UK C2 - 10 hours ago
Save the Children Peterborough, United Kingdom Full timeThe Opportunity · Save the Children International has an exciting opportunity for you to join our team as the Test Engineer in Bangladesh Save the Children International office location. · Role Purpose: · This role will be responsible for the quality assurance of application ...
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Workplace Drug Testing Sample Collectors
Found in: Talent UK C2 - 14 hours ago
Eurofins UK Forensic Services Upwell, United KingdomJob Description · Location - Flexible · Norfolk · Suffolk · Edinburgh · North Wales · Closing Date - 31st May 2024 · The Eurofins Workplace Drug Testing operations provide complete end-to-end drug and alcohol solutions for a wide spectrum of clients ranging from Construction, Ma ...
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Stock and Trade Assistant
Found in: Jooble UK O C2 - 6 days ago
Apprenticeships Cambridge, Cambridgeshire, United KingdomDunelm are the UK's No. 1 homewares retailer offering our customers over 300,000 products to enhance every room in their home. We focus on style, quality and value and are always working hard to make our customers' lives a little easier. · We're a multichannel retailer with over ...