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Customer Service / Support
Ian Mallin

Ian Mallin

Central Operations Team Leader
Manchester, Manchester


About Ian Mallin:

A self-motivated individual able to work successfully as part of a team and use his own initiative. Possessing excellent interpersonal skills that enable effective communication at all levels.

Currently working for a leading healthcare provider as a Rota Team Leader who is forwards thinking, has an innovative mind set and strives for excellence.

Seeking a varied and challenging position that will consolidate his professional experience, expand his knowledge and provides opportunities for personal and professional growth.




·         Strong leadership skills

·         Exceptional communication skills

·         Excellent understanding of customers needs

·         Ability to meet deadlines/KPI’s under pressure

·         Strong organisational skills

·         Excellent people skills

·         The ability to multi-task

·         Good problem solving skills

·         Strong problem solving skills

·         Excellent planning skills


NVQ Level 2 Food and drink (Food Only)

Intermediate Level Apprenticeship in customer service

NVQ Level 2 in Customer Service

BTEC in customer service

Level 1 key skills in communications

Level 1 key skills in application of numbers


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