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About me:

Person who loves to make progress.

Experience

2020-Current                                         Operational Manager/Director PA (Open Heart Care)

• Prepare weekly and monthly statistical reports for the directors

• Provide administrative support for the directors as needed

• Manage health and safety as well as fire regulations within the office

• Organize and audit the company's systems, databases, and procedures

• Making immediate changes to staff Rota in order to cover calls

• Manage the customer complaint procedure

• Negotiate with contractors/higher authorities (i.e. Local councils)

• Oversee daily operations of business and implementing business procedures

• Directing and managing projects from starts to finish

• Improving Revenue

• Writing up new tenders opportunity for business to grow in different boroughs.

• Evaluating performances and productivity within all department and providing constrictive criticism/ feedback

• Promoting ownership of care programs and converse with service users and their Families.

• Keeping up to date with all legislations and policy and making sure we are not in breach of any.

• Responding/Investigating all complaints and safeguarding.

• Organising and control of branch operations to ensure that suitable staff to deliver the appropriate standard of services as defined by the regulator body (i.e. CQC)

• Overseeing all department and making sure the running of the business is smooth.

• Carrying out Audits for all the audits

• Record keeping

 

2019-2019                                             HR Manager/Compliances Manager (Open Heart Care)

• Manage health and safety as well as fire regulations within the office

• Organize and audit the company's systems, databases, and procedures

• Carry out DBS applications

• Writing Care Plans in detail and making it person centred care to every service user needs

• Carry out interviews and implemented company hiring process

• Answers general emails and postal correspondence with council staff and clients

• Being first point of contact for employees or any HR related queries

• Assisting with payroll by providing the department with the relevant information i.e., holiday and sick days taken

• Compliance’s audit

• Making sure the company compliances and HR policies are followed

Education

level 5 leadership and management. 

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Home Services / Social Care profesionals

Professionals from different sectors near Hillingdon, Greater London