Jamal Kiyani

I possess a hard-working, professional ethos and I am eager to learn new skills to develop my expertise. I have excellent technical skills as well as social skills and I have the ability to translate complex technical terms to anyone regardless of expertise. This combined with my positive outlook provides me with a ‘can do’ attitude to problem solving and I would be an asset to any organisation. 

Key Skills & Achievements

• Excellent attention to detail 
• Extensive experience training students of differing abilities on several different subjects. 
• Experience leading training projects with groups of learners and staff on new concepts. . 
• Ability to easily break down academic path for the learner and clearly map progression for learners in a clear and concise way.
• Experience with onboarding apprentices and seeing them through to End Point Assessment.
• Continuous learning on topics such as GDPR and safeguarding. 
• Excellent ability to scope learner’s progression and encourage the learner through supportive and engaging feedback.
• Strong attention to KPIs and meet all KPIs on a regular basis.

IT Business Coach         Just IT January 2022 - Present

• Coaching and mentoring Infrastructure Technician or ICT apprentices.
  • Support on portfolio work. 
  • Grading portfolio work.
  • End Point Assessment support
  • I also look to support their wellbeing and make myself available to help them progress.
• Ensuring timely completion for learners
• Extensive work with the quality team to help with ICT build at Just IT.

Technical Trainer           Estio Training July 2021 - December 2021

• Coaching and mentoring Cyber Security Technologist and Risk Analyst apprentices.
  • Support on portfolio work and lessons. 
  • Grading portfolio work.
• Teaching Cyber apprentices on specific standard knowledge modules.

Assessor   Risual ltd   November 2019 – July 2021

• Coaching and mentoring apprentices in level 3 and level 4 apprenticeships 
  • Infrastructure Technician 
  • Digital Marketer 
  • Cyber Technologist
  • Digital Support Technician
• Creating engaging content for interactive teaching and training sessions. 
  • Courses taught include MTA AZ-900 Azure Fundamentals, MTA Networking Fundamentals, MTA Security Fundamentals and MS-700 Managing Microsoft Teams
• Leading training projects for clients that have adopted Office 365.
  • Communication with Teams
  • Collaboration with SharePoint 

Implementation Engineer  WANDisco     July 2017 - May 2019

• Working with customers to install WANDisco’s replication software. 
• Creating and adapting documentation for customers to follow installation procedure.
• Coaching new starters. 

DevOps Engineer  Meritec Limited     Oct 2016 – April 2017

• Researching methods to strengthen the company’s current infrastructure and presenting proof of concepts to senior management. 
• Creating training documentation for newly implemented methods. 
• Provided technical support when needed. 

DevOps Consultant  QA Consulting     July 2015 – Sept 2016

• Communicating with a wide number of staff members regardless of technical skill concerning any issues
• Creating training documentation for new software practices or methods.
• Creating new software releases
• Creating new builds with Jenkins

Graduate Software Developer  Sopra Banking Software     August 2014 – May 2015

(Graduate Placement)

• Training colleagues on the use of Fitnesse (testing suite)
• Testing of software using Junit and Fitnesse
• Data analysis 

IT Officer (University Placement) Welbeck Road Health Centre  Sept 2012 – Sept 2013

• Initiative was paramount in this role due to being the only member of IT staff employed by the Centre.
• Co-led the implementation of the Intranet system.
• Trained members of staff on how to use the new system. 
• Creating training documentation for new systems

CTC Training 

• Level 3 Award in Assessing Vocationally Related Achievement (RQF) June 2023

Microsoft                                                                                                March 2021

• MTA Azure Fundamentals

BCS                                                                                               September 2015

• ITIL Foundation certificate in IT Service Management

Sheffield Hallam University    September 2010 – 2014

• BSc (Honours) Forensic and Security Technologies (2:2)

Sheffield City College    2007 – 2010

• BTEC National Diploma IT Practitioners (Merit Pass)
• GCSE Maths (C)

Norton College   2005 – 2007

• BTEC First Diploma Business (Pass)
• City and Guilds IT (Pass),

High Storrs Secondary School   2000 - 2005

• GCSEs:  Two A to Cs (English and R.E.)