Jamie Stevenson

Dear Hiring Team,

I am writing to express my strong interest in both 2nd Line Support and/or Network Engineer positions within your organization. With a First-Class Honours bachelor's degree in computer science from the University of Hertfordshire, I possess a solid understanding of various IT areas, making me well-suited to contribute effectively to your technical team.

My previous experience working with the NHS as a 1st Line Support for three hospitals in Essex provided me with invaluable exposure to high-pressure situations and honed my troubleshooting and collaborative skills. This experience taught me the importance of swift issue resolution and effective communication within a team, which I believe are critical attributes for any technical role. During this time, I also worked alongside the 2nd Line engineers so have some experience in this area.

During my final year at the University of Hertfordshire, I took on a self-driven project focused on network simulation, aligning with my keen interest in the networking aspects of computing. I thoroughly evaluated and tested multiple network simulation tools, including Cisco Packet Tracer, Cisco Modelling Labs, GNS3, and Boson NetSim. This endeavour allowed me to work hands-on with Cisco hardware, configuring routers, switches, and servers using globally recognized Cisco commands. The project not only deepened my knowledge of networking protocols but also reinforced my problem-solving and technical skills.

My enthusiasm for all things IT extends beyond my academic pursuits and professional experience. In my free time, I am an avid computer hardware enthusiast, often building computers and constantly expanding my knowledge of Windows systems. This passion drives me to stay up to date with the latest advancements in the IT field and further refine my technical expertise.

I am excited about the possibility of contributing my multifaceted skill set to your organization and growing within a collaborative and innovative team. I am confident that my blend of academic excellence, real-world experience, and genuine passion for IT will make me a valuable asset in either a 2nd Line Support or Network Engineer role.

Thank you for considering my application. I would welcome the opportunity to discuss how my skills align with your team's requirements in greater detail. 

Sincerely,

Jamie Stevenson

WORK EXPERIENCE

Mid and South Essex NHS Foundation Trust / Essex / Hybrid        AUG 2019 – OCT 2020

IT Service Desk First Line Support                                                             

• Providing first-line technical support to NHS staff via phone, tickets, email and remote support to resolve hardware, software and network issues.
• Account management using Active Directory and mail server management using Microsoft Exchange
• Collaborating with second and third-line engineers to ensure timely resolution of tickets in accordance with targeted SLAs.

Tesco / Maldon                                                                                       FEB 2018 – JUL 2019

Personal Shopper

• Online orders picker, customer service and general retail store responsibilities.

Punter Southall Group / Chelmsford / On-Site                                  SEP 2016 – MAR 2017

Pension Administrator

• Assisting pension members through phone, ticket and email support.
• Conducting diverse pension calculations and general administrative responsibilities.

Compass Group / Chelmsford / On-Site                                            SEP 2015 – AUG 2016

Pension Administrator

• Phone, ticket and email support and general administrative responsibilities.

EDUCATION

University of Hertfordshire                                                                   SEP 2020 – JUN 2023

BSc (Hons) Computer Science – First Class

Chelmsford College                                                                               SEP 2013 – JUN 2015

Higher National Diploma in Information Technology – DDM (Distinction, Distinction, Merit)

Great Baddow High School                                                                  SEP 2008 – JUL 2013

10 GCSEs including: Maths, English and Science (Grades A - C)