Jay Kikhia

Dynamic and versatile professional with over two decades of international experience across premium retail management, FMCG logistics coordination, sales training and administration. Recognized for a hands-on leadership style, strategic problem-solving, and the ability to thrive in fast-paced, high-pressure environments. Demonstrated success in managing large-scale academic portfolios for government-sponsored students, frontline customer service coaching with British Railways, and high-impact sales and training roles in the UK and the Middle East.

Key achievements include leading the UK-based national scholarship program for Kuwaiti students, improving customer satisfaction and team performance at Great Western Railways, and spearheading international sales in telecommunication across five continents. Adept at navigating positive multicultural environments, building stakeholder relationships, and optimizing operational workflows.

My educational background includes a Postgraduate Certificate in Business Administration (Distinction in Business Decision Analysis), with certifications in management, sales, and safety compliance. Technically proficient in CRM, POS systems, and Microsoft Office, with a strong foundation in training, mentorship, and high education advising.

I have maintained a dynamic and versatile career with over two decades of international experience spanning 
premium retail management, FMCG logistics coordination, sales training and professional administration. 
Excelled at working within multicultural workplaces in the UK and the Middle East. Recognized for my handson leadership style, strategic problem-solving, and positive teamwork within fast-paced environments. 
Demonstrated success in managing large-scale academic portfolios for government-sponsored students, 
frontline customer service & safety with British Railways. My key strengths are building stakeholder 
relationships by optimizing operational workflows and the ability to thrive my performance in a new challenge. 

Master Level in Business Management 

PS Certificate Business Studies