Jay Wellings

Creative, independent, and self-driven individual with nine years’ experience working within business support roles managing employee onboarding, developmental training, performance evaluation, employee participation and communications. I'm an innovative thinker, with tremendous ambition and motivation. I consider myself to be personable and understanding, being sensitive and responsive to different people and ways of working. I take pride in my work and bring commitment and passion to the projects that I undertake. Proficient in both written and verbal communication, excellent technical knowledge of Microsoft 365 and Adobe Creative Suite. I’m looking for a full-time with opportunity to further develop my skills and progress to gain more responsibility. 

Dental Programme Officer, NHS England, August 2022– Present 

• Hybrid fixed-term-contract role, assisting clinical faculty in delivering consistent services across the region as aligned in standard operating procedures and with regulating body of General Dental Council
• Managing multi-disciplinary workstreams and projects within timeframes and adapting to changing priorities
• Working with SMEs to develop engaging digital learning content
• Account management, registering new trainees on LMS, mailbox and database maintenance, producing and analysing reports and invoices 
• Controlling course and event promotion via multiple communication methods, processing and monitoring of financial transactions, data manipulation and dashboard creation 
• Performing needs assessment identifying knowledge gaps and areas of improvement, conducting surveys evaluating data, report building and communicating feedback

Learning and Development Analyst, EDF Renewables, November 21 – July 22

• Remote based contract role, managing a data migration project as the organisation transferred to new LMS
• Cross-departmental collaboration, working closely with data owners, application\functional teams, and IT 
• Project planning and implementation, mapping risks and potential impacts, and managing the movement of data between IT systems and applications
• Developing career pathways functionality by creating and implementing new competency framework and individual employee training profiles
• Resolving issues by liaising with multiple business areas and stakeholders at all levels and attending regular meetings and events

Learning and Development Administrator, Havas Lynx, June 21 – November 21

• Temporary role in Manchester, managing end-to-end employee on-boarding and training processes, ensuring smooth and swift transactions from initial advert to job offer
• Registering new employees, developing a wide-ranging training plan and matrix to meet client needs and effectively measure training budget
• Maintaining multiple databases, processing enquiries, bookings, and speaker requirements to ensure successful training events
• Managing pre/post session training feedback, manipulating data, content design, creating dashboards and reporting findings to senior management to facilitate assessment
• Planning and organising a variety of high-level events, forecasting costs and materials within budget
• Optimising quality of training content by incorporating input from subject matter expert

Product Merchandiser, ScS, October 20 – June 21

• A hybrid role working within the head office, responsible for the lifecycle of all products from launch, delivery, display, and discontinuation
• Creating and managing business critical path, raising purchase orders, liaising with suppliers daily, maintenance of product database
• Digital content design and creation of product manuals, information guides and sales materials
• Responsible for ensuring accurate and up-to-date product samples are provided to all branches

Medical Receptionist and Administrator, NHS, October 19 – October 20

• Working for Community Mental Health Team, assisting with the general running of clinics daily procedures 
• Sensitive medical typing, attending multi-disciplinary meetings and minute-taking, managing digital/manual filing systems, maintaining patient records, scheduling appointments using (EPR) 
• Managing diaries, arranging travel, taking phone calls, managing post/email communications, processing high-volume repeat prescriptions, organising language translators to attend meetings

Employer Brand Executive, Frank Recruitment Group, January 19 – November 19

• Managing company internal communications, social media, employee incentives and rewards, events, and CSR through cross department collaboration
• Establishing organisational messages to keep staff informed by creating engaging content, turning user experiences into immersive brand interactions, and evaluating, updating, and reviewing content at all stages of the end-to-end user journey 
• Building and executing social media strategies, generating, and publishing daily content, optimizing page content across all platforms, moderating user-generated content and analysing social data
• Redesigning organisational communication strategy, incorporating new technical tools, designing, curating, and implementing new employee newsletter globally showing significant boost to employee engagement scores
• Planning and implementing incentives to attract, retain, engage, and motivate employees
• Organising and promoting large scale events, budgeting, sourcing entertainment, catering, photographers, and branded goods

Learning and Development Coordinator, Frank Recruitment Group, April 18 – January 19

• Overseeing 19 offices globally with a team of 15 trainers and facilitators, ensuring learning materials meet business needs and are accurate, engaging, and accessible 
• First point of contact for learning and development queries, responsible for all related administration, adopting a get it right first-time ethos, managing training communications and events
• Managing the employee onboarding journey, facilitating virtual/face-to-face training, advising trainees and other departments, conducting training workshops and one-to-one reviews
• Conducting training need analysis, communicating training and development progression to stakeholders, and planning ongoing development 

Training and Recruitment Coordinator, Parseq, June 16 – April 17

• Managing end-to-end onboarding journey for new starters, working closely with recruitment, HR and training department, acting as first point of contact for new starters, team leaders and trainers
• Organising and scheduling a team of 12 trainers and facilitators across 3 sites in UK
• Data analysis and reporting on attendance and attrition
• Creating digital accounts for new starters across HR systems and relevant software, ensuring access passes are created and payroll creation.
• Obtaining references, DBS checks and screening new employees using Experian.

Learning and Development Coordinator / Personal Assistant, Sodexo, January 14 – October 15

• A hybrid role within a hospital setting, working closely with regional L&D manager and service directors 
• Developing learning strategies, designing, and delivering training programs, assessing development needs, supporting career development and tracking learning effectiveness
• Creating training schedules, preparing training materials, manage budgets and vendor relationships
• Planning and scheduling events, organising travel, invoicing, handling correspondence and managing personal calendars

Redesigned and produced company employee newsletter

Education

• 2014 – 2015, City & Guilds, Level 3 Diploma, Business Improvement Techniques 
• 2013 – 2014, Lakeside College, Level 3 Diploma, Business Administration 
• 2012 – 2013, University of Central Lancashire, Bachelor of Arts, Fashion Design, Merchandising & Videography
• 2010 – 2011, Manchester City College, Level 3, Diploma Art & Design
• 2008 – 2009, Loreto College, Level 3 Diploma, Graphic Design, Fine Art, Media & Production, Dance
• 2003 – 2008, Blessed Thomas Holford Catholic Collage, 14 GCSE’s A*- C Including 

Technical Skills

• CRM (Salesforce, Microsoft Dynamics)
• LMS (People Fluent, Accent, HiCom, Moodle)
• ERP (Oracle, Dynamics, SAP, Sage, Workday, Rio, Cascade)
• SharePoint
• Hootsuite
• Google Suite
• Trello
• UI UX Design
• Adobe Photoshop and Illustrator
• Survey Monkey
• Mail Chimp

Continuous Professional Development

• Prevent Safeguarding Training Lead 
• Udemy courses: MS Dynamics 365, SharePoint 
• IQ-IT Advanced Excel Training
• Basic British Sign Language 
• Fraud Awareness
• Information Governance & Data Security
• Emergency First Aid 
• DISC Learning Profile Training
• Diversity and Inclusion 
• Customer Service Training
• Record Keeping
• Patient Safety
• Safeguarding Adults/Children
• Diversity and Human Rights
• Health Safety and Welfare 
• Fire Safety