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Guildford
Juan Pablo Reimondi

Juan Pablo Reimondi

IT Service Desk Analyst

Technology / Internet

Guildford, Guildford District, Surrey

Social

Services offered

A friendly, devoted and motivated person with more than 10 years of experience working in the Customer Service/IT sector for different companies/locations. I deeply wish to work efficiently within a team to share and develop all my abilities working together with different people in a demanding environment.

It service desk analyst
Technical support
Customer service
System administration
Approximate rate: £ 25 per hour

Experience

Responsible as the main IT point of contact for one or more facilities.

Troubleshoot Windows 10.

Diagnose and Troubleshoot technical Programs & Applications issues.

Remote software installation using Bomgar.

Advanced remote support on individual systems and groups of systems using Bomgar.

Administer Office 0365/Azure and Exchange Admin Centers.

Use of ServiceNow to log, track and close Incidents/Requested Items tickets - ITIL

Manage User accounts and Permissions in Active Directory, Group Policy - Group member

Asset management.

Microsoft Intune Administrator - Project Team work.
 

Education

On going training job position.

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