Julie McCormick

I am a hardworking, organised, motivated and committed employee. 

I am an exceptional customer service representative who is patient, calm, understanding and empathetic with the ability to deal with all kinds of difficult & challenging situations. 

Always professional with excellent communication and interpersonal skills I have demonstrated a strong ability to manage teams, as well as lead and engage those working alongside me. 

Career Summary

NGU Homelettings & Sales  •  Sales advisor 
September 2022 to present 

Main responsibilities and not limited to:

• Dealing with existing clients to generate sales as well as seeking new sales opportunities
• Valuing properties and negotiating sales
• Managing current landlord relationships, discussing annual performance and opportunities to either buy, sell or let their properties
• Finding investment opportunities
• Finding new landlords to add to the client portfolio
• Managing the active pipeline of agreed sales within specific deadlines
• Facilitating appointments, enquiries and reaching out to prospective buyers
• Contacting warm leads converting these into appointments and client acquisitions
• Contacting cold leads using social media interest generating new business
   

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Persimmon Homes  •  Sales advisor 
January 2022 to August 2022 

Main responsibilities and not limited to:

• Apply effective selling skills in order to exceed required profitable sales targets.
• Maintain the sales areas to the highest standard.
• Research the marketplace and use the data to sell above the competition.
• Generate potential sales leads in addition to those created by marketing activity.
• Maximise the telephone as a sales tool.
• Progress secured reservations to completion.
• Anticipate and manage the threat of cancellation and minimise the cancellation rate.
• Ensure a smooth journey for the customer and the company during the legal process.
• Work as a participative member of the sales team.
• Effectively manage all sales administration in order to ensure that correct reporting is provided.

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Andrew Craig  •  Land and new homes specialist
April 2021 – December 2021

Main responsibilities and not limited to:

• Marketing and promotion of new Land and Homes for Sale.
• Represent sellers in negotiation with perspective buyers.
• Monitor sales as they proceed and liaise with all interested parties including mortgage brokers, solicitors, surveyors, and other estate agents.
• Advise clients and buyers of potentials properties and land to purchase.
• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price and under best terms. 
• Determine clients’ needs and financial abilities to propose solutions that suit them. 
• Intermediate negotiation process, consult clients on the market conditions, prices, mortgages, legal requirements, and related matters, ensuring a fair and honest dealing.
• Perform comparative market analysis to estimate properties value. 
• Prepare necessary paperwork (contracts, leases, deeds & closing statements. 
• Manage property auctions and exchanges 
• Remain knowledgeable about real estate markets and best practices

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Park Dean Resorts  •  Owner support team
November 2020 – April 2021

Park Dean Resorts is the UK’s largest operator of lodge, caravan, cabin and camping holiday resorts operating 67 locations around the UK.

Main responsibilities and not limited to:

• Supporting customer enquiries over the telephone and dealing with them appropriately ensuring information is always up to date.
• Liaising with Customer Relations team to resolve and highlight any owner issues as appropriate
• Responding to emails in a timely manner and follow company guidelines.
• Working within a contact centre inbound and outbound environment, working together as a team with other customer support team members.
• Ensuring confidentiality and consideration for the data protection act throughout all aspects of the role.
• Working in a pressurised situation whilst maintain agreed timelines
• Maintaining exceptional and professional customer service standards no matter how demanding or difficult the situation.

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Avant Homes Avant  •  Sales executive
October 2019 – November 2020 

On joining the industry, I was immediately enrolled into the Avant Homes training academy, as a trainee sales Administrator. Upon completion of the four months training period, I became proficient in the vital skills and knowledge of the role and responsibilities of a sales executive. 

Incorporating the vast array of transferable skills from my previous career, with this knowledge and skill set, I swiftly adapted to the new role.

Since completion of training, I have managed several sales offices within the North East Region.

Main responsibilities and not limited to:

• Open, closure and maintenance of show homes and sales offices.
• Demonstrating and actively promoting the available and upcoming homes to achieve sales targets.
• Managing sales progression from reservation to completion, communicating with customers, providing customer and liaising with senior colleagues and third-party business.

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Thomas Cook Airlines  •  Senior cabin crew
February 2013 - September 2019

Main responsibilities and not limited to:

• Follow company regulations and rules to promote a safe environment for travellers and employees.
• Provide excellent customer service while ensuring the comfort and safety of all passengers. Reviewing all safety and emergency procedures and completing all pre and post flight safety checks ensuring all safety equipment is in working order.  
• Reassuring passengers in the event of an emergency ensuring they follow safety procedures while remaining calm, reassuring and professional. 
• Required to work well under pressure, and effectively time manage ensuring all tasks and responsibilities are carried out within the allocated time frame.
• First aid trained and required to performing first aid as and when necessary including during emergency situations. 
• All aspects of food and beverage service while in flight. This includes making and preparing drinks, heating and serving food, taking payment, clearing waste and dealing with any complaints.
• Dealing with all customer queries and ensuring excellent customer service at all times, while been a role model of the company and ensuring a positive brand image. 
• Able to deal with challenging and difficult situations showing an empathetic and calm manner while dealing with these situations.
• Guide and train new team members, giving feedback and ensuring they become positive and engaged role models for the company.
• Able to work effectively within a team, supporting colleagues and working collaboratively.

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Thomas Cook Airlines  •  Assistant cabin manager 
May 2004 - February 2013

Main responsibilities and not limited to:

• Leading and managing a team of six cabin crew to ensure exceptional customer service and an enjoyable, relaxed flight for all 230 passengers. 
• Provide a clear and inspiring direction for the team to ensure excellence in all flights as well as providing leadership that coaches others.
• Responsible for all cash handling during flight and ensuring all monies taken are accounted for correctly. 
• Responsible for the accurate completion of all customs paperwork for the flight.
• Acting as assistant to the cabin manager, responsible for all crew at the rear of the aircraft and required to take over cabin management if the manager became incapacitated.
• All cabin crew roles and responsibilities as detailed above. 

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Thomas Cook Airlines  •  Cabin crew
April 2003 - April 2004

Main responsibilities and not limited to:

• Follow company regulations and rules to promote a safe environment for travellers and employees.
• Provide excellent customer service while ensuring the comfort and safety of all passengers. Reviewing all safety and emergency procedures and completing all pre and post flight safety checks ensuring all safety equipment is in working order.  
• Reassuring passengers in the event of an emergency ensuring they follow safety procedures while remaining calm, reassuring and professional. 
• First aid trained and required to performing first aid as and when necessary including during emergency situations. 
• All aspects of food and beverage service while in flight. This includes making and preparing drinks, heating and serving food, taking payment, clearing and dealing with any complaints or queries.
• Dealing with all customer queries and ensuring excellent customer service at all times, while been a role model of the company and ensuring a positive brand image at all times. 

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JMC Airline (became Thomas Cook)  •  Cabin crew
March 2000 - March 2003

Main responsibilities and not limited to:

• Follow company regulations and rules to promote a safe environment for travellers and employees
• Provide excellent customer service while ensuring the comfort and safety of all passengers. Reviewing all safety and emergency procedures and completing all pre and post flight safety checks ensuring all safety equipment is in working order.  
• Reassuring passengers in the event of an emergency ensuring they follow safety procedures while remaining calm, reassuring and professional. 
• First aid trained and required to performing first aid as and when necessary including during emergency situations. 
• All aspects of food and beverage service while in flight. This includes making and preparing drinks, heating and serving food, taking payment, clearing and dealing with any complaints or queries.
• Dealing with all customer queries and ensuring excellent customer service at all times, while been a role model of the company and ensuring a positive brand image at all times. 

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Flying Colours Airline (became JMC Airline)  •  Cabin crew
February 1999 – February 2000

Main responsibilities and not limited to:

• Follow company regulations and rules to promote a safe environment for travellers and employees.
• Provide excellent customer service while ensuring the comfort and safety of all passengers. Reviewing all safety and emergency procedures and completing all pre and post flight safety checks ensuring all safety equipment is in working order.  
• Reassuring passengers in the event of an emergency ensuring they follow safety procedures while remaining calm, reassuring and professional. 
• First aid trained and required to performing first aid as and when necessary including during emergency situations. 
• All aspects of food and beverage service while in flight. This includes making and preparing drinks, heating and serving food, taking payment, clearing and dealing with any complaints or queries.
• Dealing with all customer queries and ensuring excellent customer service at all times, while been a role model of the company and ensuring a positive brand image at all times. 

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Slaley Hall Hotel and Spa, Hexham  •  Lead pastry Chef
September 1996 – January 1999 

Main responsibilities and not limited to:

• Managing a team of 4 employees, overseeing all training and performance management.
• Working as part of the kitchen management team, leading and managing my team to deliver an exceptional customer dining experience.
• Preparing pastries, bread and deserts to a high standard in a four-star restaurant.
• Working a high-pressure environment working under strict timelines in accordance with service.
• Responsible for all areas of food safety ensuring hygiene and health and safety regulations followed at all times. 
• Co-ordinating large functions and events.

Newcastle College

City & Guilds: Distinction 
Chef De Partie 

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St Bedes Lanchester

GCSE’s: A-C

Maths, English, Chemistry, Art, Science, History

Trained in first aid, fire training, dangerous goods and restraint training.