Kabiru Alejo

Experienced Professional within the financial services field with over three years’ worth of experience with mortgage, secured, unsecured and B2B products. Reputatable for being productive in a highly organised, efficient, and precise manner. Thorough, detail-oriented with a demonstrated commitment to excellence. Ethics-oriented working style; known for exercising discretion and maintaining confidentiality. Proven ability to thrive in a fast-paced environment through advanced multi-tasking skills.

Mortgage Collections Agent– NatWest (Contract)                                                                    February 2023 to July 2023

• Maintained an accurate and up to date customer information and apply appropriate appropriate flags on account.
• Mitigating credit risk and take necessary escalation action as appropriate.
• Used the T.E.X.A.S protocol to assess customer who might be in vulnerable state and providing them with the necessary assistance and signposting to relevant organisation.
• Investigated root cause of arrears to identify cases of financial difficulties and negotiated manageable payment plans e.g Forbearance, Change of Due date, Promise to Pay etc based on customer Income & Expenditur.
• Achieved a 15% reduction in overall arrears account monthly by chasing up defaulted accounts to resolve overdue debt and secure committed repayment terms.
• Familiarised myself with early and late arrears process and acted as Subject Matter Expert.
• Performed Account remediations and process payment refunds.
• Worked and reviewed accounts in payment arrangement and other strategy queues 
• Maintain extensive knowledge of services and products and update all request on developmental needs.
• Manage Litigation, Eviction, Repossession action plans. 

Finance Systems Support Desk Assistant – Deloitte LLP (Contract)                                                                  February 2022 to November 2022

• Executed ITIL service desk processes for Request Fulfilment, Incident Management, and Access Management and Knowledge Web Management.
• Accelerated the turnaround time for ticket actioned, outpacing the KPIs set by our team leader which brought overall department support response time 20% under SLA.
• Posted debits and credits to individual and business accounts and ledger records of accounts.
• Prepared travel advances direct deposits for settlement of travel accounts, as applicable.
• Assisted the wider finance team with day-to-day accounting under a wealth of circumstances.
• Assisted, enrol, educate and provide customer service and problem-solving skills to inbound inquiries in the booking.
• Providing support to user of SAP and Swift financial systems. 
• Respond to internal and external inquiries and leads provide follow up communications via e-mail, telephone, and live chat.
• Generated quarterly usage reports and provided administrative support for the wider management.
• Scheduled and booked hotel rooms, flights and rental cars for management.
• Supporting employees with Billing requirements, WIP, Accounts Receivable, Accounts Payable, GL code, Cost Centre, Travel booking, Expense accounts, Timesheet, Procurement queries and raising Purchase Orders.

Collections specialist – Virgin Money                                                                                                                  January 2020 to November 2021

• Managed accounts over 30 days in delinquency in line with contact strategy resulting in 30% reductions on a monthly basis.
• Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Worked in call-centre environment handling high volume of inbound calls, manual and automatically dialled outbound calls.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
• Liaised with Debt Management Company and Insolvency Practitioners representing customers experiencing change in financial circumstances.
• Followed GDPR rules in line with recorded information.
• Acknowledged, raised and resolve complaints within SLA.
• Adhered to FCA regulations throughout the debt collection process. Performed credit checks in order to action specific payment plans.
• Achieved performance goals on consistent basis through meeting Key Performance Indicators.

Project Assistant – Pathway Sport                                                                                                                           January 2016 to December 2018

• Manage administrative and logistics of events planning, including contract signing, fee collection, event booking and event promotions. 
• Created detailed documentation for new products and services.
• Accurately tracking all tasks to timely completion.
• Communicated event timelines to stakeholders for on-time event execution and managed deadline expectation.
• Spearheaded negotiations with vendors and subcontractors to maintain an event budget of £10,000. 
• Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting, and day-of coordination services. Designed and maintained spreadsheets documenting vendor, facility, and guest information.

2023 to 2023        Just IT - Skills Bootcamps in Software Development 

2014 to 2016         Bexley College - NVQ level 3 Information Technology

2008 to 2013         Kings College Lagos – 8 GCSEs