Kali Joy Cramer

I have eight years of experience in marketing, customer service and project management roles and am currently pursuing a Master’s Degree in Poetry from Queen’s University. I am a highly creative and organised individual with acute attention to detail and an efficient work ethic. 

Front of House Staff
The Ginger Bistro · Part-time
Oct 2023 - Present 
Belfast, Northern Ireland, United Kingdom
Engaged warmly with guests to create a welcoming ambiance
Accurately took orders and communicated special dietary needs to the kitchen
Delivered food and beverages, adhering to high standards for presentation and timing
Ensured efficient service flow and cohesive team dynamic with kitchen and bar staff
Maintained clean and organized tables and dining areas throughout service

Delivery Driver
DoorDash · Part-time
May 2021 to Aug 2023 · 2 yrs 4 mos
Austin, Texas, United States
Successfully completed over 1,500 deliveries with a 98% early completion rate
Maintained a 4.9/5 customer rating with exceptional service and professionalism
Optimized route navigation to minimize delivery times and maximize earnings
Managed cash and alcohol-related transactions with integrity and responsibility

Managing Editor
UrbanMatter Austin · Part-time
Jan 2021 to Aug 2023 · 2 yrs 8 mos
Austin, Texas, United States
Created, edited, and published all written content
Accelerated readership growth 500% YoY (30,000 monthly site users)
Expertly covered large-scale events like Austin City Limits and SXSW Music Festival
Stimulated follower engagement through creative social media videos
Cultivated brand partnerships with local businesses

Copywriter & Content Developer
MooreCo Inc. · Full-time
Mar 2022 - Apr 2023 · 1 yr 2 mos
Austin, Texas, United States
helped me get this jobLinkedIn helped me get this job
Gathered research on the intersection of education and design
Established long-form brochure and catalog copy from in depth research
Conceptualized email campaigns centering design products, seminars, and events
Collaborated with design team to best convey product messaging

Project Specialist - Manuscript
Scribe Media · Full-time
Sep 2021 to Mar 2022 · 7 mos
Austin, Texas, United States
Simultaneously guided the manuscripts of 80+ authors through the editorial process
Demonstrated curiosity, empathy, and determination when approaching problems
Excelled in collaborative strategy, team communication, and process refinement
Optimized personal workflow for seamless, efficient, and organized task management

Marketing Coordinator
Association Member Benefits Advisors (AMBA) · Full-time
Aug 2020 to May 2021 · 10 mos
Austin, Texas, United States
Redesigned and developed nationwide direct mail campaigns
Copyedited nationwide email marketing campaigns
Created all current print and digital marketing materials
Established and charted a rebranding strategy on social media

Project Manager
Youtech & Associates · Full-time
Apr 2018 to Aug 2020 · 2 yrs 5 mos
Naperville, IL, United States
Main Role: Editor-in-Chief at UrbanMatter, a digital events & entertainment magazine
Developed, edited, and published all submitted content
Hired, managed, and guided 20 remote content writers
Supervised brand marketing and conducted strategy meetings
Increased readership 130% YoY (500,000 monthly site users)
Increased Instagram followers 88% YoY (10,000 followers)
Covered large-scale events (Lollapalooza, Chicago Auto Show, Riot Fest)

Content Writer
Dealer eProcess
Sep 2016 to Apr 2018 · 1 yr 8 mos
Lisle, IL, United States
Composed strong content while meeting tight deadlines
Researched topics in depth to write accurate copy
Partnered with SEO team in cultivating optimized content
Copyedited peer articles and client websites

Supervisor
AMC Theatres
Dec 2013 to Sep 2016 · 2 yrs 10 mos
Vernon Hills, IL and Schaumburg, IL, United States
Monitored employee performance and safety
Strengthened creative marketing department
Excelled in resolving guest service issues
Effectively promoted and sold membership programs

Queen's University Belfast
Master's degree, Poetry
Sep 2023 - Dec 2024
Grade: First-Class Honours
Activities and societies: Published in The Apiary, a creative arts journal
Ireland Chair of Poetry Student Award Winner 2024

Trinity International University
Bachelor of Arts - BA, English and Communications
2012 - 2016
Managing Editor of the Trillium, a creative arts journal
Staff Writer for the Digest, a student newspaper
Athletic scholarship (volleyball), 4 years
Social Media Coordinator of the Multicultural Development Office
Educated students in Andhra Pradesh, India