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Surrey Quays
Khu Patel

Khu Patel

Sr. Application and Development Lead (Salesforce)

Technology / Internet

Surrey Quays, Southwark, Greater London

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About Khu Patel:

I have solid 10 year track record in Salesforce Sales Cloud, Service Cloud, Customer Portal, and CPQ, I have established myself as a dedicated and committed expert in the Salesforce ecosystem. My experience is underpinned by a profound understanding of these platforms, demonstrating my proficiency in the field.

Managed CRM operations across Hillenbrand’s Asia and Africa business units, including MILACRON, Mold-Masters, and DME. Leveraged international experience and dual expertise in business analysis and Salesforce development to support strategic initiatives and drive business growth. Successfully delivered over 150 high-priority business requirements, enhancing operational efficiency and user satisfaction.

Experience

Over 10 years of experience in Salesforce Sales Cloud, Service Cloud, CPQ, and Customer Portals.

Led CRM operations for Hillenbrand’s Asia & Africa units (MILACRON, Mold-Masters, DME), delivering 150+ critical business requirements.

Strong dual expertise in business analysis and Salesforce development, driving growth in diverse international markets.

Spearheaded the implementation of a Customer Portal under TCS’s Digital Thread initiative to improve user engagement.

Played a key role in the 2023 migration to Manufacturing Cloud; automated complex workflows using Salesforce Flow, Apex, and triggers.

Proven track record in managing org migrations, optimizing processes, and ensuring robust, error-proof Salesforce implementations.

5x Salesforce Certified: Administrator, Platform Developer I, Business Analyst, AI Associate, and AI Specialist.

Education

B.E(Electronics and Communication)

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