Lalit Makan Pandey

As an E-commerce Operations Manager and Retail Store Manager with 10 years of experience, I bring a comprehensive understanding of both e-commerce and retail operations. I have successfully managed key aspects of the business, including NPS (Net Promoter Score), third-party logistics (3PL), first-mile and last-mile delivery operations, and customer care teams. With a strong focus on optimizing fulfillment processes, I have led the day-to-day operations of fulfillment hubs and implemented procedures to streamline last-mile deliveries, ensuring timely and cost-efficient product delivery.

I have extensive experience in managing fleets and drivers, ensuring smooth logistics operations from start to finish. By driving operational efficiencies and setting best practices, I have consistently improved service delivery and customer satisfaction. My ability to oversee and coordinate cross-functional teams has enabled me to deliver seamless e-commerce and retail experiences, contributing to business growth and customer loyalty.

A results-driven E-commerce Operations Manager with extensive experience in leading operations across E-commerce, omni-channel, and retail environments. Proven track record in optimizing fulfillment, logistics, and customer service processes to drive efficiency, reduce costs, and improve service levels. Successfully managed a business with £7 million annual revenue and 300 daily orders, consistently achieving key performance metrics such as order accuracy, on-time delivery, and customer satisfaction. Skilled in launching new platforms, integrating retail stores with E-commerce operations, and collaborating cross-functionally with marketing, IT, and third-party logistics providers. Experienced in managing teams, developing best practices, and mentoring high-performing individuals. Adept at analyzing sales data, market trends, and inventory to drive business growth and improve profitability.

MBA in Retail Management
Narsee Monjee Institute of Management Studies, India
(Specialized in retail strategies, business operations, and consumer behavior.)

Bachelor of Science in Hospitality & Hotel Administration
Institute of Hotel Management, India
(Focused on hospitality management, customer service, and operational excellence.)