Laura Domínguez Álvarez

Hi! I am Laura :)

I am a bilingual professional fluent in Spanish and English, with a proven track record and a customer focused approach to business. I enjoy independent learning in my spare time, my current areas of focus are Computing and Psychology. I am a quick learner; I love learning new things and improving on a professional and personal level. I have the organisational skills to assist with the planning and preparation of any project independently, as well as a creative and collaborative attitude towards working with others. I am highly organised, efficient, personable and able to deliver consistently high-quality results in challenging and pressurised work environments. 

WORK EXPERIENCE

Customer Operations Administrator | Lloyds Banking Group, Edinburgh (January 2022 – Present)

Process day-to-day administration tasks, demonstrate a strong work ethic and adaptability to achieve daily objects, build effective team relationships, driving continuous process improvement processing operations.

Store Supervisor | Balmoral Cashmere Store, Edinburgh (July 2018 – December 2021)

Interacting with potential customers, answer any queries, creating and managing team schedules, replace stocks, train the new staff, do the cash up, open and close the shop, managing workflow.

Community & Events Assistant | Flamenco Dance Museum S.L. Seville (January 2018 – July 2018)

Produce detailed proposals for events or guide tours, hosting events and making announcements, organise staff schedules, creating marketing materials to sell tickets, showing gratitude and collecting feedback.

Front Office Manager | Barceló Hotel, Seville (August 2015 – January 2018)

Ensuring the front desk provides professional/friendly service for customers, troubleshooting emergencies, processing reservations and departures, scheduling the staff rota, liaising with other departments. 

EDUCATION 

Higher National Certificate in Computing and IT SCQF level 7 | The Open University, Edinburgh (2023 – in progress)

Bachelor’s Degree in Psychology | Universitat Oberta de Catalunya, Barcelona, Spain (2019 – in progress)

Introduction to Counselling SCQF level 5 | Edinburgh College, Edinburgh (2022)

Google Expert Master | Tu Posicionamiento Web School, Madrid, Spain (2020 – 2021)

Technoethics and Digital World Certificate | Miríadax Telefónica Digital Education, Madrid, Spain (2020)

HNC in Travel and Events Organisation | IES Majuelo, Seville, Spain (2016 – 2018)

GCE Technology and Design | IES Juan De Mairena, Seville, Spain (2010 – 2012)