Laura Jane Hughes

Enthusiastic management professional passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Skilled in coaching staff and making proactive operational changes to maximize an efficient workplace. Confident in a fast paced and ever changing environment with excellent time management skills. Consistently recognized for hard work, attention to detail and goal achievement.

Supervisor at Simmons the Bakers, Harpenden
February 2023 — February 2024

• Excellent customer service including effectively dealing with customer requests and complaints - achieving Employee of the Month twice.
• Analysing KPI's within employees and branch outlet whilst motivating and supporting team in a busy and fast-paced environment. Able to work independently and part of a diverse team.
• Thorough Health and Safety understanding and knowledge, achieving 88% on most recent audit. Skilled in resolving any maintenance issue, with internal or external contractors to ensure a safe and compliant working environment.
• Proficient understanding of finances including G4s procedures, ordering change and banking. Monitoring stock levels and completing necessary adminstrative duties such as daily/ weekly paperwork.

Assistant Manager at Harvester, St Albans
August 2022 — January 2023

• Working across multimedia (telephone, social media, email, in-person) platforms to fulfill customer requests and enquiries. Keeping up to date with new menu changes and making sure rest of team are knowledgeable.
• Attending district meetings and running staff meetings in the absence of the GM.
• Liaising with external contractors and coordinating departments to resolve time
sensitive issues. Daily and weekly business checks such food safety, upkeep of building/ facilities and safety procedures. Understanding of NSF and EHO requirements and procedures.
• Understanding and interpreting P&L to achieve target percentages. Encouraging team to meet and exceed KPI's such as increasing average spend and upselling to all customers.
• Recording, ordering and controlling stock levels. Adminstrative duties such as amending rotas, allocating tips to employees and dealing with sickness and absences. Learning a variety of online systems including Aztec, SWS, Zonal and new EPOS systems.

Shop Manager at Wenzel's The Bakers, St Albans
December 2020 — August 2022

• Creating and maintaining positive professional relationships with colleagues, other managers and senior management, providing support for all staff members whilst working alongside to help achieve full potential. Communicating objectives for team to improve on and manage and recognizing achievements within individuals and as a team.
• Recruiting and conducting interviews for potential candiates and training new staff to a high standard.
• Excellent knowledge and understanding of food safety -including allergens and associated laws and audits, shown through achieving a 5 star EHO rating.
    
• Dealing with all financial aspects of the business such as managing wage percentage, average spend and resolving any cash discrepancies.
• Adminstrative duties such as organising rotas across various shop locations, managing staff work schedules and holidays. Completing necessary paperwork, daily, weekly and monthly including stock takes, recording absences and food safety.
• Good control over stock and par levels, cleanliness and maintenance recorded in internal and external audits.

Assistant Manager at Wenzel's The Bakers, St Albans
August 2020 — December 2020

Shift Leader at Caffé Nero, Harpenden
July 2015 — July 2016

• Training new staff members and confident working independently or as part of a team
• In-depth knowledge of company hygiene regulations and food preparation.
• Good understanding of finances such as banking and processing refunds.
• Completing daily and weekly necessary paperwork such as food safety, health and
safety and finances.
• Ordering stock, from food suppliers and for shop materials

Sales Assistant at Serena Hart, Harpenden
November 2012 — July 2015

• Managing the shop website
• Data inputting and analysis of data sales
• Shared product selection responsibilities

Bachelor of Science in Psychology, Bangor University
September 2016 — June 2020

Graduated with a 2:2

A Levels, Sir John Lawes School, Harpenden
September 2013 — June 2015

Media Studies - B, English - B, Psychology - C

GCSES, Sir John Lawes School
September 2008 — June 2013

10 GCSE's, grade A*- C, including Maths and English