Lily Jennings

Positive and upbeat customer service professional with 3 years
of experience and a strong history of surpassing customer
expectations. Skilled at navigating stressful situations with
calm, collected and professional attitude. Decisive
communicator demonstrating superb active listening skills to
resolve issues that arise. Friendly and welcoming with
exceptional relationship building skills. Adept at product
showcasing and upselling to meet sales targets. Now eager to
expand knowledge in full or part-time customer-facing roles
within retail, hospitality or any other related service.

Front of House (bartending, waitressing, kitchen assistant)
The Wharf Inn – 2023 (bartending, waitressing)
The Butchers Arms – 2023 (waitressing, kitchen assistant)
Valary Hotels – 2022 (waitressing)
Hatton Locks Café – 2021 (waitressing, kitchen assistant)
Bartending
-Greeted customers and created a welcoming atmosphere
-Operated tills to take orders and payments, handled cash and tips
-Served drinks at the bar or delivered to the table
-Kept up with bar cleaning and stocking of fridges/shelves
-Changed soft drink syrups and began to learn barrel changing
-Offered advice and recommendations to customers to suit tastes
-Collected glasses and used glass wash/polishing cloths to clean
Waitressing
-Showed guests to their tables, gave out menus and took food and
drink order to kitchen and bar
-Responded to bookings over the phone and offered information to
potential customers
-Answered questions about menus and gave allergy advice
-Served food and drinks, handled bill payments and cleaned tables
-Handled complaints and refunds/replacements

Kitchen Assistant
-Supported chefs in a specific work section and helped to fetch
ingredients and prepare simple dishes
-Assisted in unloading stock deliveries and organising the stock
room, checking temperatures of fridges/freezers
-Washed kitchen appliances, work surfaces, floors and walls
-Prepared and cooked desserts for customers, baked cakes to be
displayed on front counter
Retail/Entertainment (customer service assistant, party host)
Ten Entertainment – 2022 (customer service assistant, party host)
Customer Service Assistant
-Answered customer questions by phone, email or face to face
-Gave quotations and checked product/service availability
-Sold products and services and took payments from reception/bar
-Handled complaints, resolved conflicts or passed on to supervisor
-Added customer information onto computer, managed time slots
Party Host
-Planned and coordinated party itineraries, including timings and
activities to be carried out
-Discussed clients’ requirements and adhered to constraints like
customer budgets, preferred themes, age brackets, allergens
-Supervised and hosted activities with children such as bowling,
arcade games and buffets, as well as making balloon animals
-Updated visual merchandising displays to drive sales and utilised
upselling techniques with special offer items like glowsticks
-Mentored junior team members on policies, negotiation and selling,
customer retention and practice
Additional Experience
Home/Commercial Cleaner – 2023-24 (Self Employed)
Early Years Practitioner Apprenticeship – 2023-24 (Happy Days)
Clinical Support Worker – 2022-23 (NHS)
 

Aylesford School – 2017-22
Level 2 GCSEs in English
Language (5), English
Literature (6), Maths (5),
Double Award Science (6-6),
History (4)
Level 2 BTECs:
✓ Child Development (Pass)
✓ Entrepreneurship (Pass)
✓ Sport, Activity & Fitness
(Distinction)
Diploma in Cognitive
Behavioural Therapy (Pass) –
2023